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**Consumer Platforms-Hyderabad-Digital Operations - Specialist** - **Location:** Hyderabad, Telangana, India - **Job Function:** Digital Operations - Specialist - **Division:** Platform Solutions **Key Responsibilities:** - Determine action required based on established procedures to protect the Bank’s assets - Investigate and initiate chargeback basis customers concern, documenting actions taken - Eye for detail in investigations and identification of fraudulent activities - Knowledge of chargeback reason codes and prearbitrate disputes - Professional communication with customers, merchants, institutions, and personnel **Required Skills & Experience:** - 1-2 years in disputes and chargeback processes - Proficient with Microsoft Suite (Word, Excel, PowerPoint, Outlook) - Strong customer service experience - Self-directed, detail-oriented, driven, and able to work independently in a team-oriented, fast-paced environment
- Compensation
- Not specified
- City
- Hyderabad
- Country
- India
Currency: Not specified
Full Job Description
Consumer Platforms-Hyderabad-Digital Operations - SpecialistHyderabad, Telangana, India
Opportunity Overview
CORPORATE TITLECall Center Representative
OFFICE LOCATION(S)Hyderabad
JOB FUNCTIONDigital Operations - Specialist
DIVISIONPlatform Solutions
PLATFORM SOLUTIONS In Platform Solutions (PS), we power clients with innovative and customer-cantered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering operations, and risk management: Transaction Banking, a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds
HOW YOU WILL FULFILL YOUR POTENTIAL
- Determine action required based on established procedures to protect the Banks assets, work with
supervisor on handling more complex cases
- Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Eye for detail in investigations and identification of fraudulent activities
- Knowledge of chargeback reason codes
- Prearbitrate disputes that may need potentially more evidence from the acquirer bank
- Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Asset Management Operations
SKILLS & EXPERIENCE WERE LOOKING FOR
BASIC QUALIFICATIONS
- Minimum graduation
- 1-2 years in disputes and chargeback process
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong understanding of the customer service experience
- Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast
paced environment
PREFERRED QUALIFICATIONS
- Bachelors Degree
- Fraud experience in financial services environment
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
The Goldman Sachs Group, Inc., 2026. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
We Offer Best-In-Class Benefits
Healthcare & Medical Insurance
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.
Holiday & Vacation Policies
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.
Financial Wellness & Retirement
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees priorities.
Health Services
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.
Fitness
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).
Child Care & Family Care
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.
Benefits at Goldman Sachs
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