Posted 10 days ago
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**Senior User Experience (UX) Designer** at Fidelity Investments: Lead design on key customer journeys, balancing user needs, business goals, and technical constraints. Requirements: 4-6 years of experience, digital portfolio, user-centered design skills, and ability to collaborate and influence stakeholders. Ability to work within and improve design systems. Join our collaborative, customer-focused team driving innovation across the business. Onsite presence required (transitioning working model).
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Full Job Description
Fidelity will not provide immigration sponsorship for this position.
Job Description:
Senior UX Designer
The Role
Are you energized by solving complex problems and creating intuitive digital experiences that help customers achieve their goals? Fidelity Investments is seeking a Senior User Experience Designer. In this role, you will partner closely with product managers, researchers, engineers, and fellow designers to translate customer needs into simple, meaningful, and scalable solutions.
As part of a team of designers, working closely with a Design Lead, you will lead design efforts across key customer journeys, uncovering insights through research, exploring concepts through prototyping, and delivering experiences that drive measurable value. You will play an important role in influencing product direction while championing a customer-centered approach to decision-making and innovation.
The Expertise and Skills You Bring
You have experience designing digital products and services in complex environments where customer needs, business goals, and technical constraints must be balanced. The right candidate is comfortable navigating ambiguity, asking thoughtful questions, and collaborating across disciplines to move ideas from concept to delivery. Strong communication, facilitation, and collaboration skills, along with the ability to effectively present design concepts, rationale, and recommendations to stakeholders, is a must.
- 4-6 years of experience required
- A digital portfolio that can be reviewed virtually
- Experience with user-centered design methods, including research synthesis, information architecture, interaction design, prototyping, and visual communication.
- Skilled at translating qualitative and quantitative insights into actionable design recommendations and can clearly articulate design rationale to a variety of audiences.
- Ability to work within design systems while identifying opportunities to improve and scale them.
- Curiosity and a drive for continuous learning and design excellence.
The Team
Our team partners across the organization to create seamless experiences that strengthen relationships with advisors and clients. We bring together product, engineering, research, and design expertise to solve customer challenges and drive innovation across the business.
We believe exceptional experiences are created through collaboration, curiosity, and thoughtful leadership. Our designers have a significant voice in shaping strategy, influencing outcomes, and raising the standard for customer-centered thinking across Fidelity. We are committed to building a culture of learning, inclusion, and continuous growth while delivering experiences that improve customer outcomes, drive business value, and strengthen long-term client relationships.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information TechnologyPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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