Posted 8 days ago
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**Senior Manager, Business Process Improvement** drives cross-functional enhancements, improving performance, customer experience, and associate productivity. Key responsibilities include analyzing processes, identifying improvement opportunities, and deploying solutions. This role requires **5+ years of experience** in operational change, Lean, Six Sigma, and quality management. Experience with **data analysis, process mapping, automated workflows**, and **Six Sigma/Lean methodologies** is crucial. Proven track record in **structuring path from current to future state**, Framing business problems, and **clear, concise communication**. Preferred: **financial services experience**.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Job Description:
Note: Fidelity will not provide immigration sponsorship for this position.
Senior Manager, Business Process Improvement
The Role
In this role, you will be an individual contributor supporting cross-functional operating model change and transformation by analyzing and driving improvements across people, process, technology, and governance. To be successful, you have prior experience planning, managing and executing business changes that improve business performance, customer experience, associate productivity and mitigate operational risk. You will regularly collaborate with business leaders at all levels and their teams to analyze and assess processes and design, develop, and deploy solutions.
This role differs from traditional IT solutions, project management, and product development roles, with a stronger emphasis on hands on process improvement & delivery
The Expertise and Skills You Bring
Successful candidates will be able to demonstrate and share specific examples of their prior experience, and how it aligns to the expertise and skills listed below:
- 5+ years' experience delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizations
- Framing ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future state
- Conducting current state process mapping and observation to identify waste, friction, and improvement opportunities
- Designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies
- Supporting business operations teams to generate solutions, plan, and implement changes that improve business performance
- Working independently to achieve expected business outcomes and operational excellence
- Conducting data analysis including cost benefit analysis, modeling, process mapping, and workflow observation
- Experience with digital solutions and ability to facilitate operations and technical teams to eliminate manual processes through automation
- Business writing and creating content in PowerPoint to clearly communicate problem framing, current/future state, and recommendations to leadership at all levels
- Passion for improving all aspects of our business and removing operational friction
- Structured problem-solving grounded in observation, data, and industry-standard improvement methodologies
- Ability to synthesize requirements for user experiences, business capabilities, and technology enablers
- Curiosity and investigative rigor to explore root causes through observation, data analysis, and stakeholder interviews
- Communication that is clear and concise verbally and impactful in written and visual form
- Skilled facilitation of large working sessions of cross-functional team members
- Accountability for outcomes that are often achieved through partnerships and influence of peers and leaders
- Adaptability to evolving and sometimes ambiguous business challenges
- Demonstrated experience in an operational excellence, continuous improvement, or process engineering capacity internal COE or industry operations experience preferred
- Financial Services / Benefits Outsourcing industries experience, preferred
The Team
Performance Delivery is a center of excellence serving as an operational improvement partner to business leaders focused on diagnosing problems, mapping processes, and deploying practical solutions within Fidelity's Workplace Investing's (WI) Sales, Service, and Operations. We deliver value across a broad portfolio of cost and revenue improvement while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. Every associate has a meaningful role adding to the team's bench strength, standard practices, and career development
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Consulting SupportPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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