Posted 4 days ago
No clicks
**Senior Manager, Brokerage Money and Asset Movement** Oversee 10-15 employees in the Brokerage Operations team, managing asset transfers between Fidelity and external firms, internal accounts, and client distributions. Key responsibilities include strategic planning, employee mentoring, service level management, liaison with business units, and project leadership. Required: Bachelor's degree, financial services industry experience, specifically in brokerage operations, Series 7, 63, 9/10 or 24 licenses within 12 months of hiring. Strong managerial, analytical, and collaboration skills crucial. Drive productivity, quality, and process improvements in a dynamic, customer-focused environment.
- Compensation
- Not specified
- City
- Not specified
- Country
- Not specified
Currency: Not specified
Full Job Description
Fidelity will not provide immigration sponsorship for this position.
Job Description:
The Role
As a Brokerage Operations Manager, you will be instrumental in working with associates and management team to set the direction and strategy of the department, develop a culture of learning which includes mentoring, developing, and leading associates toward delivering an exceptional client experience. This position is within the Account Management, Transfer of Assets and Money Movement division and supports transfers between Fidelity and external firms, internal Fidelity accounts and distributions to the end client.
Responsibilities include:
- Lead 10-15 non-exempt employees who provide responsive service to Fidelity Brokerage Company customers across multiple lines of business (Personal Investing, Clearing and Custody).
- Mentor and develop employees to achieve productivity and quality targets and deliver an outstanding customer service experience
- Staff for forecasted volumes and service levels and supervise clients' service experience.
- Consistently communicate the vision and direction of the business throughout the department as well as within Fidelity
- Acting as a liaison between business units, maintaining strong working relationships with key clients and business partners
- Provide effective coaching, employee development, to attract and retain talent
- Facilitating decisions on procedures and adjustments for complex, escalated or exception items
- Leveraging available resources to meet daily service targets, improve customer satisfaction, support projects in alignment with company direction and handle high risk / exposure items
- Maintaining flawless execution for processing and service items
The Skills and Expertise You Bring
- Bachelor's degree
- Experience within the financial services industry
- Experience in Brokerage operations preferred
- Series 7, 63 and either 9/10 or 24 must be acquired within 12 months of hiring.
- Strong managerial and people skills, which includes the ability to develop and further talent/team
- The experience and ability to drive efficiency, productivity, unit cost, and utilization.
- A dedication to drive quality and process measurement improvements in a fast-paced customer service driven business environment.
- Strong analytical and collaboration skills
- Ability to cultivate a highly interactive and engaged work environment
- Ability to influence others is very important. This person will be encouraged to interact with all levels of the organization and appropriate business partners.
- Strong capability to establish relationships, leveraging networks, encourage the development of a common vision; provide clear direction and priorities, and build effective teams.
- Strong project management skills and experience
The Team
The Operations & Services Group (OSG) provides superior service to Fidelity's businesses through innovation, dedication, and commitment to excellence. In operating divisions located throughout the country, OSG provides securities execution, clearance and risk management services to retail, institutional and correspondent clients. OSG is comprised of different departments such as Account Services, Margin and Global Settlements, Asset Services, Compliance, Strategy & Planning, Capture Services, Mutual Funds and Brokerage Services, Treasury and Tax Services.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 07 - FINRA, Series 24 - FINRACategory:
Brokerage Operations, Transaction ProcessingPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Apply
All fields are required. Candidates should limit the number of roles they apply to at any given time.
Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
AI Guidelines
Learn about our guidelines for use of AI when applying for a Fidelity job
