About the Opportunity

Job Type: Permanent

Application Deadline: 26 July 2026

Job Description

Title Senior Business Analyst

Department GPS - Client Account Management

Location Gurgaon, India

Reports To Manager Business Analyst

Level 3

Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

About your team

Client Account Management capability aims to achieve operational excellence and deliver a rich experience to our customers when engaging with FIL. This will primarily include identifying our customers uniquely across GPS and digitally transforming CAM process for our end-customers, advisers & member accounts alike. This capability is accountable for RTB (Operations) of Client and account management processes as well as Change through technical and engineering expertise. The Capability will be the delivery engine to deliver solutions for our GPS customers

• About your role
  Understand complex business issues and has the ability to understand the technical implications associated with business requirements
• Data Analysis and producing data mappings between various data and reporting platforms
• Undestanding end to end journey from business as well as data perspective.
• Understanding Data Lifecycle
• Writing User Stories and helping with solutions
• Leading Story walkthroughs and 3 Amigos sessions for the delivery teams
• Doing data analysis, and deriving business insights from data.
• Help with UX and UI designs for PI and FAS business.
• Help with understanding the current and proposed Operational Processes.
• Handle a demanding work environment and maintain a very high level of deliverable quality
• Interact with all levels of the business community, seeking approval from all stakeholders of the projects
• Define the scope of a business requirement, decide the approach and produce the specification.
• Drive the analysis effort from start to end for a given area keeping various stakeholders in the loop and getting approvals/sign offs from them.
• Assess and ensure that the solution being delivered is fit for purpose.
• Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business and tracking these across multiple systems groups
• Working with business leads within the team to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
• Functionality co-ordination across multiple system projects delivering common, re-usable functionality using service-oriented patterns
• Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
• Driving user acceptance criteria with the customer
• Co-ordinate with onshore-offshore business analysts.
• Stay abreast of key emerging products / industry standards in the Business Analysis arena
• Contribute to BA forum, lead process improvement initiatives

About you

Experience and Qualifications

• 3-6 years of total work experience
• 1-3 years as a Business Analyst

Essential Skills / Experience

• Strong SQL query writing skills, and be able to do in-depth data analysis.
• Understanding end to end journey from business as well as data perspective.
• Analysing the impact of upstream changes, in terms of data and communicating downstream impact as well.
• Experience of business process re-engineering, analysis, user requirement gathering, gap analysis
• Should have experience producing functional specifications documents (FSDs)
• Ability to progress the analysis and drive decisions to close open issue through discussions with multiple stakeholders.
• Must be strong in translating business requirements to technical resources (internal and external) in supporting the project
• Delivery and results focused
• Stakeholder management.
• Strong customer awareness & business focus
• Strong documentation skills of standard SDLC artefacts like SRA/SDS etc.
• Fair idea of Agile methodology, familiar with Stories requirements artefact used in Agile
• Excellent inter-personal, communication, documentation, facilitation & prsentation skills
• Ideally have experience of e-Business, e-Commerce & Internet technologies, best practices & industry standards

Feel rewarded

For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Location: Gurgaon Office

Time Type: Full time