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**Manager, Client Service Operations - Tokyo, Japan** - Lead retail & institutional onboarding, fund launches, market onboarding, driving 'time-to-market' efficiency. Serve as a custodian/trust bank subject matter expert. - Manage complex initiatives like fund mergers, oversee institutional client onboarding, and maintain service governance. Collaborate cross-functionally to design service solutions. - Requires 6+ years' asset management/fintech experience, native Japanese, English proficiency. Strong knowledge of Japanese fund structures, global markets, and financial instruments. - Manage multiple complex operations, adapt to change, and negotiate risk mitigation. Bring sound judgement and stakeholder management skills. - Join a global team, support business initiatives, drive process alignment. Benefits package & flexible working.
- Compensation
- Not specified
- City
- Tokyo
- Country
- Japan
Currency: Not specified
Full Job Description
About the Opportunity
Job Type: PermanentApplication Deadline: 31 August 2026Job Description
Title Manager, Client Service Operations
Department Client Service Operations
Location Japan, Tokyo
Reports To Associate Director, Client Service Operations
Level 5
Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Service Operations team - FIL Platform and feel like youre part of something bigger.
About your team
The Client Service Operations team is responsible for managing global fund launch activities and market onboarding, acting as the central coordinator for all internal and external operational setups to ensure endtoend readiness and successful delivery.
The team also serves as the primary point of contact for internal stakeholders across multiple fund operations services and functions as a Centre of Excellence for the following areas:
Retail Products Conducting operational impact assessments, supporting product change, launches and closures
Market Onboarding Market registration and market account openings
Fund Setup Managing fund build activities and ongoing data maintenance within FIL systems to support accurate and timely operations
Institutional Clients Overseeing the onboarding of new institutional clients and supporting ongoing operational requirements
About your role
- Take ownership of Retail and Institutional onboarding activities
- Lead and deliver fund and share class launches, market and instruments onboarding, and complex client implementations, ensuring timely and efficient timetomarket outcomes
- Act as a subject matter expert on custodian and trust bank matters for Retail and Institutional fund setups
- Manage and coordinate complex initiatives, including fund mergers, conversions, transitions, and closures
- Oversee Institutional client onboarding, operational coordination, and negotiation activities, including service, legal, and operating agreements
- Maintain service governance frameworks, including Service Level Agreements, monthly service review meetings, and ongoing service delivery oversight
- Ensure timely and accurate completion of Institutional RFPs, due diligence questionnaires, and support client and consultant engagements
- Collaborate with front, middle, and backoffice teams to design bespoke service solutions and manage service changes, improvements, and escalations
- Coordinate Market Due Diligence activities and maintain awareness of regulatory changes impacting operations
- Build and maintain strong internal and external relationships, including with trustbanks, custodians and key stakeholders
- Hold operational accountability for decisions and outcomes within assigned areas, with a strong focus on risk identification, mitigation, and endtoend impact awareness
- Support global business initiatives and drive alignment of processes across regions and functions.
About you
- +6 years relevant experience within an Asset Management firm, Trust Bank, global custodian bank, or investment bank
- Strong knowledge of Japanese fund structures, financial reporting, and regulatory requirements
- Experience in retail & Institutional fund onboarding and/or fund transitions
- Solid knowledge of investment middle office /back office operation
- Good understanding in global market and financial instruments including equities, fixed income, and FX
- Nativelevel Japanese proficiency (written and verbal)
- Advanced businesslevel English communication skills
- Mandarin language capability is an advantage
- Proven ability to lead and oversee multiple, complex operational activities within a fastpaced environment
- Strong stakeholder leadership with clear accountability for endtoend delivery and outcomes
- Sound judgement in decisionmaking, negotiation, issue resolution, and risk mitigation
- Experience operating within global or regional operating models, with the ability to adapt to change and complexity
Feel rewarded
For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Location: Tokyo Office
Time Type: Full time
