Posted 5 days ago
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**Mainframe/Data Platform Production Support Engineer (COBOL)** Support critical enterprise data platforms driving Workplace Investing. Troubleshoot and resolve complex production issues across Mainframe and distributed environments, with a strong focus on COBOL, JCL, DB2, Oracle, and SQL-based platforms. Collaborate with diverse teams to perform root cause analysis, ensure data integrity, and maintain system reliability and stability. **Responsibilities:** - Provide Level 3 support for critical enterprise data platforms and applications. - Troubleshoot complex production issues across Mainframe and distributed environments. - Collaborate with development, infrastructure, and database teams for issue resolution. **Required Skills & Experience:** - Bachelor's degree in Computer Science or equivalent experience. - 5+ years of experience supporting enterprise applications and production environments. - Proven experience supporting Mainframe environments, including COBOL, JCL, DB2, CICS, and VSAM. - Strong experience with Oracle and SQL, including data analysis, query development, troubleshooting, stored procedures, and data validation. - Experience supporting enterprise batch processing and scheduling tools like Control-M. - Familiarity with DevOps practices, CI/CD pipelines, and tools such as Git, Bitbucket, and Jenkins. **About Fidelity:** Fidelity Investments, a privately held company, is committed to creating an inclusive workplace that attracts and retains top talent. We offer comprehensive benefits and support a diverse and innovative atmosphere.
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Full Job Description
Fidelity will not provide immigration sponsorship for this position.
Job Description:
The Role
As a Mainframe/Data Platform Production Support Engineer, you will provide Level 3 support for critical enterprise data platforms and applications that power Workplace Investing. You will troubleshoot and resolve complex production issues across Mainframe and distributed environments, with a strong focus on COBOL, JCL, DB2, Oracle, and SQL-based platforms. Working closely with development, infrastructure, and database teams, you will perform root cause analysis, support data integrity, and help ensure the reliability and stability of business-critical systems that are used across the organization.
The Expertise and Skills You Bring
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- 5+ years of experience supporting enterprise applications, data platforms, or production environments.
- Experience supporting Mainframe environments, including COBOL, JCL, DB2, CICS, and VSAM.
- Strong experience with Oracle and SQL, including data analysis, query development, troubleshooting, stored procedures, and data validation.
- Experience supporting enterprise batch processing and scheduling tools, preferably Control-M.
- Experience supporting data platforms, database-driven applications, and backend services utilizing SQL and REST APIs.
- Familiarity with DevOps practices, CI/CD pipelines, and tools such as Git, Bitbucket, and Jenkins.
The Team
The Employer Journey Data Platform team supports the critical data services that power Workplace Investing. As the Level 3 Development Support team, they serve as the primary escalation point for complex production issues across Mainframe, database, API, and batch processing environments. The team supports more than 170 applications, manages the core data platforms that house critical customer information, and helps ensure accurate, reliable data for business areas. This is a highly visible team that partners closely with development and business partners to solve complex issues, support data integrity, and maintain the foundational platforms relied upon across the organization.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
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Information TechnologyPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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