About the Opportunity

Job Type: Permanent

Application Deadline: 28 June 2026

Job Description

Title Intelligent Automation Support Specialist

Department Enterprise Process

Location India (Gurgaon)

Reports To Intelligent Automation Support Manager

Level Application Support - 3

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Enterprise Process team and feel like youre part of something bigger.

About Enterprise Process

Enterprise Process provides ground breaking solutions to deliver sustainable business value. By powerfully combining both the human and digital workforce, Enterprise Process places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelitys strategic goals, deliver best in class service to our clients, and provide exciting growth opportunities for our employees.

Enterprise Process comprises of:

• Delivery Enablement supports delivery by building capability, providing business process support, ensuring tools and methodologies remain up-to-date with industry technology developments and delivering the ongoing control framework for our new process orchestration, automation and digitisation solutions
• Delivery achieves leading edge process improvement and manage orchestration, automation platforms, ensuring change is sustained by equipping the business with the right skills, tools and techniques

About the role
As part of the Enterprise Process team, the Intelligent Automation Support Specialist will play a key role in advancing Fidelitys enterprise-wide business process agenda and embedding innovation across the organisation. This role ensures consistent standards and practices are maintained to maximise business value and deliver highquality process outcomes.

In this production support capacity, you will be responsible for the smooth and reliable operation of automation, digitisation, and orchestration applications in a live environment. You will proactively monitor systems, troubleshoot complex incidents, perform root cause analysis, and implement corrective and preventive actions. You will also contribute to continuous improvement initiatives aimed at enhancing system performance, reliability, and security.

Your work will directly support Fidelitys goal of maintaining optimal system functionality, minimising downtime, and improving operational efficiency in line with organisational standards and strategic objectives.

Key Responsibilities

As an Intelligent Automation Support Specialist, you will:

• Support and administer the daytoday running of orchestration and automated processes in the live production environment, monitoring the virtual workforce and ensuring applications operate effectively.
• Respond to and resolve orchestration and automationrelated incidents promptly, ensuring minimal downtime and swift restoration of services.
• Diagnose and resolve complex technical issues in automation workflows, scripts, and orchestration processes.
• Develop and maintain scripts to automate routine tasks and reduce manual intervention.
• Create and maintain clear, comprehensive documentation for automation and orchestration processes to support knowledge sharing and troubleshooting.
• Collaborate closely with crossfunctional teamsincluding developers, system administrators, and business stakeholdersto resolve production issues and enhance system performance.
• Identify opportunities to optimise processes, improving performance, efficiency, and resource utilisation.
• Implement changes to automation workflows and orchestration processes, following established change management procedures and ensuring minimal impact on live operations.
• Monitor resource utilisation trends to support scalability, stability, and ongoing system reliability.

About you

• Demonstrated experience working with orchestration and automation technologiesparticularly Power Automate (preferred) and Camundaand strong practical skills in scripting languages including JavaScript and Python.

• Two or more years of experience in production support, ideally involving automation and orchestration technologies, with a strong track record of timely incident resolution and a welldeveloped understanding of incident response frameworks and industry best practices.

• 2+ years experience in developing, debugging, and maintaining scripts or code used in automation and BPMN tools, along with a good understanding of version control systems.

• Strong interpersonal skills to collaborate with various teams and effectively communicate technical issues and solutions to both technical and non-technical stakeholders.

• Experience in implementing changes in a controlled environment, following change management processes, and ensuring minimal disruption to production systems.

• Experience with integrating systems to Apigee, CA Layer 7 API Gateway or similar.

• Experience in Git and CI/CD tools like Jenkins / Bamboo and knowledge of DevOps processes

• Experience in AWS Cloud, Java, Terraforms , Oracle database will be an advantage.

Education

• First degree level (Bachelors degree) or equivalent
• Knowledge of the financial service industry

Feel rewarded

For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Location: Gurgaon Office

Time Type: Full time