Posted 3 days ago
No clicks
**Director, Product Manager - Enterprise Customer Status Experiences** Lead cross-functional teams to craft seamless customer status experiences across web and mobile.primary responsibility is defining and delivering simple, clear status updates, reducing customer uncertainty. Key requirements include 10+ years in product management, experience with customer-facing products and defining product direction. Must be comfortable working across complex organizations, using customer feedback for decision-making, and partnering with engineering teams. Candidate should possess strong problem-solving abilities, clear communication skills, and a data-driven approach.
- Compensation
- $110,000 – $222,000 USD
- City
- Not specified
- Country
- Not specified
Currency: $ (USD)
Full Job Description
Job Description:
Note: Fidelity is not providing immigration sponsorship for this position.
The Role
What if customers always knew exactly where they stood? As the Product Manager for Enterprise Customer Status Experiences, you will be shaping how customers stay informed and confident throughout important moments, from submitting requests to completing transactions. You will be designing and delivering simple, clear ways for customers to check status, reducing uncertainty and helping them move forward. By creating seamless experiences across web and mobile, you will be making it easier for people to get what they needwithout having to pick up the phoneand opening up new ways to connect with them at the right time.
The Expertise and Skills You Bring
You bring a combination of product thinking, curiosity about customer behavior, and the ability to turn ideas into real experiences. You enjoy connecting the dotslearning from how people use products, identifying opportunities, and shaping solutions that make a meaningful difference.
- Bachelors degree required
- 10+ years of experience in product management, digital product, or related roles
- Experience working on customerfacing web and/or mobile experiences
- Experience defining product direction and turning ideas into delivered solutions
- Comfortable working across teams and building alignment in complex organizations
- Experience using customer feedback, usage patterns, and testing to guide decisions
- Experience partnering closely with engineering teams to bring ideas to life
You are able to break down complex problems into clear, actionable steps, balancing longterm vision with daytoday execution. You communicate ideas in a way that brings others along, building trust and shared understanding across business and technology partners. You bring a thoughtful approach to making decisions, using data, feedback, and experience to guide your path forward.
The Team
We are part of a broader organization focused on building digital experiences that make it easier for people to manage important moments in their financial lives. Our team creates the systems and experiences that help customers understand the status of their requests and transactionsbringing clarity to situations that can otherwise feel uncertain.
We work closely with teams across the company, including Product, Engineering, Design, and business groups, to deliver connected experiences that feel consistent no matter where customers engage. Our goal is simple: help people feel informed, in control, and confident in their interactions.
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidates relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Category:
Product ManagementApply
All fields are required.
Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
AI Guidelines
Learn about our guidelines for use of AI when applying for a Fidelity job
