Posted 15 days ago
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**Digital Content Writer/Sr. Digital Content Writer - Wealth Client Experience** Create engaging, user-focused digital content, including online help, SOPs, eLearning, and job aids for external clients of Fidelity's Wealthscape platform. Drive CLD team's innovative learning strategies. historique: 3-5 years in digital content writing or instructional design. Must-have: superior writing, communication, organization, and prioritization skills. Nice-to-haves: HTML experience, financial services background. Craft clear, concise content, balancing independent decision-making and collaboration. Manage projects, meet deadlines, and contribute to team discussions.
- Compensation
- $66,000 – $125,000 USD
- City
- Not specified
- Country
- United States
Currency: $ (USD)
Full Job Description
Fidelity will not provide immigration sponsorship for this position.
Job Description:
The Role
As a digital content writer/instructional designer or senior writer/designer on the Client Learning Design (CLD) team, you will design, develop, and deliver a variety of technical digital content and learning solutions that support external clients using the Wealthscape(SM) platform, including online help, standard operating procedures, conceptual and reference information, eLearning, and job aids.
The Team
The CLD team is focused on new innovations and methodologies to close learner gaps by providing meaningful technical digital content and learning experiences for our clients. In this role, you will design and write technical and learning documentation that supports our clients onboarding and successful active use of our platform. You will also collaborate with fellow content writers/designers, subject matter experts (SMEs), trainers, and other cross-functional business partners to develop these high-quality experiences.
The Expertise and Skills You Bring
- 3-5 years of digital content writing, technical writing, or learning/instructional design in a corporate setting.
- Strong written and verbal communication skills.
- Ability to learn and adopt tools quickly.
- Understanding of how to simplify complex concepts for target users.
- Write clear and concise content for target audience.
- Effective time management, organization, and prioritization skills.
- Balance multiple projects and tasks simultaneously.
- Manage tasks, issues, and solutions independently.
- Understanding of user-centered writing and design.
- Experience with HTML a plus.
- Experience in financial services and Wealthscape a plus.
- Bachelors degree in English, Communications, or related field preferred.
The Value You Deliver
- User focused through content design, writing, and delivery.
- Make content decisions independently following analysis, feedback, and input you have received.
- Value and implement team and strategy standards, styles, and templates to write accurate, well-designed, and effective content.
- Actively collaborate with other team members and proactively contribute ideas to ensure a consistent, unified approach to content solutions that reflect our team brand.
- Effectively run projects and consistently meet deadlines while demonstrating accuracy, attention to detail, and ownership of projects from start to finish.
- Contribute to discussions outside of day-to-day writing and development, such as emerging learning theories/approaches, analytics, user experience, and other relevant areas.
- Samples of digital content, technical writing, or learning/instructional design work required
Fidelitys Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidates relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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