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**Assistant Manager Outbound Correspondence** Migrate to Kronberg, Germany, as our new Assistant Manager Outbound Correspondence. Heading a growing team, you'll revolutionize customer communication, balancing document design, process improvement, and technology. Key responsibilities include meticulously crafting customer-facing correspondence, optimizing communication processes, driving digital transformation, and managing collaboration across business, IT, and external partners. Required skills span communication expertise, document design, process analysis, and stakeholder management. Fluent German and English communication skills are essential. Bring your innovative ideas and passion for continuous improvement to shape our customer experience. Full-time role.
- Compensation
- Not specified
- City
- Not specified
- Country
- Germany
Currency: Not specified
Full Job Description
About the Opportunity
Job Type: PermanentApplication Deadline: 31 December 2026
Job Description
Title Assistant Manager Outbound Correspondence
Department FIL Fondsbank GmbH - Technology German Platform and Advisory
Location Kronberg, Germany
We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Software Development team and feel like youre making progress.
About your team
Become part of a growing team that shapes how our customers experience communication from our bank. We are responsible for the design, governance, production, and continuous improvement of all outbound correspondence across the organization.
As a central service provider, we combine business requirements, customer communication, document design, and technology to deliver clear, compliant, and visually compelling correspondence. Working in an agile and interdisciplinary environment, you will help drive the modernization of our communication landscape while ensuring an outstanding customer experience and operational excellence.
About your role
In this role, you will combine communication expertise, document design, and process improvement. You will help create and continuously enhance customer correspondence, ensuring that documents are not only accurate and compliant but also clear, intuitive, and visually appealing.
You will work closely with business stakeholders, IT teams, and external partners to optimize communication processes, modernize document layouts, and identify opportunities for automation and efficiency gains. Your contributions will directly influence how customers interact with the bank through written communication.
Key Responsibilities
- Design, maintain, and continuously improve customer-facing documents, forms, and correspondence templates.
- Ensure that communications are clear, customer-friendly, visually appealing, and compliant with regulatory requirements.
- Analyze existing correspondence processes and identify opportunities for automation, standardization, and efficiency improvements.
- Act as an interface between business departments, IT teams, projects, and external service providers.
- Drive the modernization and digital transformation of outbound communication channels.
- Support the implementation of regulatory and business requirements into customer communications.
- Manage and maintain master document templates and correspondence assets.
- Coordinate testing activities
- Collaborate with developers and software vendors to implement document and process enhancements.
- Contribute innovative ideas to improve customer communication, user experience, and operational effectiveness.
About you
You will thrive in this role if you combine a passion for communication with a mindset for continuous improvement.
- Strong affinity for document design, layout, and customer communication.
- Ability to transform complex information into clear, concise, and customer-friendly correspondence.
- Strong analytical skills and a structured approach to problem-solving.
- Interest in digital communication channels and document management technologies.
- Customer-focused mindset with attention to detail and quality.
- Ability to work effectively with multiple stakeholders across business and technology functions.
- Results-oriented, self-motivated, and proactive.
- Understanding of technical systems and interfaces is an advantage.
- Fluent German and good English communication skills.
Feel rewarded
For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Location: Kronberg Office
Time Type: Full time
