Posted 7 days ago
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**Accommodation Advisor** at Fidelity leads interactions with associates on ADA-related accommodations, ensuring compliance and risk minimization. Key responsibilities include assessing associate needs, collaborating with stakeholders, and driving strategy for accessibility. Essential skills: ADAAA, FMLA experience; strong interpersonal and communication skills; case analysis; process improvement; and leadership abilities. Join the Leave of Absence and Accommodation Team in Fidelity HR Shared Services, managing 200-250 complex accommodation requests.
- Compensation
- Not specified USD
- City
- Not specified
- Country
- United States
Currency: $ (USD)
Full Job Description
Job Description:
The Role
As an Accommodation Advisor at Fidelity, you will lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADA/ADAAA). Your role is to ensure the firm remains compliant with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC), while minimizing risk by identifying creative and reasonable accommodations that enable associates to perform the essential functions of their roles. You will collaborate with key stakeholdersincluding Legal, Business Unit HR, Corporate Technology, and othersto influence decision-making and implement tailored solutions. Additionally, you will contribute to strategic efforts that promote accessibility and inclusion across the organization.
The Expertise and Skills you Bring
- Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations is preferred.
- Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners.
- Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices.
- Ability to analyze and present case details to determine next steps and identify balanced solutions for associates, business units, and Fidelity.
- Background in Human Resources or Employee Relations.
- Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process.
- Excellent time management, organization, and prioritization skills; capable of managing a caseload of 200250 complex accommodation requests.
- Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence.
- Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls.
- Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership.
- Demonstrated leadership skills to drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software).
- Effective problem-solving skills with a self-motivated approach and accountability for results.
- Comfortable navigating uncharted territory to develop effective accommodation solutions.
The Team
This is an opportunity to join the Leave of Absence and Accommodation Team within the Fidelity HR Shared Services. This centralized team manages requests for accommodations due to disability for Fidelitys US based associates.
Certifications:
Category:
Human ResourcesPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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