JIRA AND SCRUM MASTER SENIOR:

At EY, were all in to shape your future with confidence. 

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EYs global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Successful candidates will be a part of EY GDSs Transformation Design & Execution (TD&E) practice to help our clients successfully deliver business transformations by connecting strategy and execution. This career opportunity seeks individuals who not only understand the role technology plays in large scale transformations, but who have experience in designing and integrating technology and business processes to produce value driven solutions. These solutions often include multiple capabilities i.e. demand intake & prioritization, portfolio scenario planning, financial management, program/ portfolio/ transformation execution, schedule management, risk & issue management, resource management, KPI definition, performance reporting and data analytics via dashboards.

Your Key Responsibilities

• Guide and coach the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers
• Get the team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques
• Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines
• Coach the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team
• Work with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams
• Resolve team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Work with Agile coaches and other Scrum Masters to grow within the role and demonstrate Servant leadership skills
• Contribute to the advancement and improvement of Agile practices within the organization
• Facilitate and support all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
• Proven experience as a JIRA Administrator or JIRA Consultant in a fast-paced environment.
• Deep understanding of JIRA's architecture, including workflows, permissions, custom fields, and plugins.
• Hands-on experience with JIRA configuration, customization, and administration.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Experience with JIRA integrations (e.g., Confluence, Bitbucket, Jenkins) and automation tools (e.g., Script Runner) is highly desirable.

Skills and attributes for success

• Bachelors or masters degree with 5 to 8 years of relevant experience in the area of Agile delivery methodologies
• Experience working with Banking, financial services and insurance (BFSI) sector including knowledge of Cards, Payments, Commercial banking, Core banking, Investment banking, Capital markets, Regulatory, Wealth and Asset management (WAM) etc.
• Demonstrated Agile project delivery experience including experience working in Scaled Agile frameworks, Portfolio and Product management using Agile tools, methodologies and framework (i.e. Scrum, Kanban, SAFe)
• Knowledge of Jira / Confluence / Azure DevOps/ Trello/ Smartsheet etc. Power BI is an added advantage
• Excellent verbal and written communication skills and stakeholder management skills including experience presenting to executive sponsors and to all levels of technical and non-technical staffs
• Good understanding of IT landscape (infrastructure and applications) of a Bank/ Financial institution
• Must be able to learn, understand and apply new technologies as per the project and program needs
• One or more of Industry certifications PMI - ACP, PSM, CSM, A-CSM, PSM, SAFe, CSPO
• Certification in JIRA Administration (e.g., Atlassian Certified JIRA Administrator) is a plus.
• Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), MS Project, MS Server.

What we offer you

At EY, well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion.