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Job Description
I&O Platform Infrastructure Data Analyst
Supervising Associate  |  Enterprise Technology

The opportunity
In a plan to strengthen and extend our footprint in EY Enterprise Technology we are looking for a skilled Infrastructure Data Analyst to support and evolve EY's I&O data analytics and reporting capabilities globally. This is a unique role that bridges deep data analysis with practical infrastructure knowledge, enabling the firm to transform operational data from across its data center, compute, network, storage and observability platforms into actionable intelligence.

A key focus of this role is providing the analytical intelligence layer for the Hyperconverged Service Platform (HCSP) EY's next-generation infrastructure automation platform built on Kubernetes, Temporal and Terraform. The Data Analyst will own the measurement, reporting and continuous improvement analysis of HCSP's provisioning performance, workflow reliability, SLA attainment, drift detection efficacy and operational impact across EY's global data center estate directly enabling the platform team to measure success, identify failure patterns and demonstrate value.

Your key responsibilities
The I&O Platform Infrastructure Data Analyst collects, processes and analyzes operational data from across EY's infrastructure platforms with a particular focus on HCSP platform telemetry transforming raw data from workflow orchestration systems, provisioning engines, log aggregation platforms, ITSM tools and capacity management systems into meaningful insights and visualizations.

The role requires a strong analytical skill set combined with sufficient infrastructure and platform automation awareness to understand the context of the data being analyzed. The analyst will serve as the analytical authority for HCSP KPI reporting tracking metrics such as provisioning SLA attainment, orchestrator failure rates, manual touchpoint reduction, rollback success rates and catalog drift elimination and will partner with the HCSP engineering team, I&O leadership and service management to drive a data-informed culture of continuous platform improvement.

Skills and attributes for success
   Strong experience designing and delivering data analytics solutions using Power BI, including complex DAX measures, data models and report publishing.
   Proficiency querying and analyzing data from ELK stack (Elasticsearch, Kibana) including KQL query development and Kibana dashboard creation.
   Experience working with large, multi-source operational datasets and transforming them into executive and operational reporting.
   Ability to analyze and report on platform automation data, including:
   Workflow execution metrics
   OPA policy evaluation outcomes and policy compliance trends
   Drift detection signals
   ServiceNow order intake volumes, ticket correlation 
   Good understanding of data center infrastructure technologies including:
   Windows Server and Linux operating system fundamentals
   Virtualization platforms Nutanix AHV, Hyper-V, VMware
   Kubernetes cluster concepts pods, namespaces, workloads and resource utilization
   Network fundamentals VLANs, DNS, IP management
   Storage and compute provisioning concepts
   Experience with SQL or KQL for querying structured and semi-structured data sources.
   Experience integrating data from ITSM platforms (ServiceNow or equivalent) into analytical reporting.
   Familiarity with APM and monitoring tooling (Dynatrace, SolarWinds, Prometheus or equivalent) as data sources.
   Experience with ETL/ELT pipelines and data ingestion from multiple infrastructure and platform data sources.
   Scripting capability to automate data extraction and transformation tasks:
   Python (pandas, NumPy, requests)
   PowerShell
   Bash
   Strong written and verbal communication skills able to present HCSP performance findings and SLA trend analysis to both technical and senior business audiences.
   Strong working knowledge of DevOps, Agile, Kanban, SCRUM and ITIL frameworks.
   Ability to work effectively with global engineering and service management teams across multiple time zones.

To qualify for the role, you must have experience with
   Power BI report and dashboard development 57 years.
   Power BI data modelling, DAX development and Power Query (M) transformations 57 years.
   ELK stack data analysis Elasticsearch queries and Kibana dashboard development 35 years.
   SQL data analysis and querying against operational data stores 57 years.
   KPI definition, metric design and SLA/OLA reporting for platform or infrastructure services.
   Data integration from ITSM platforms (ServiceNow, Remedy or equivalent).
   Working with infrastructure and platform automation monitoring data metrics, logs, workflow events and traces.
   Building capacity planning and trend analysis reports for infrastructure and automation platforms.
   Kubernetes and container platform telemetry consumption and analysis.
   Workflow orchestration data analysis Temporal, Argo or equivalent execution logs and metrics.
   OPA policy evaluation data analysis and compliance reporting.
   Drift detection and configuration audit data analysis.
   Windows Server and Linux operating system concepts sufficient to contextualize infrastructure data.
   Virtualization platform familiarity (Nutanix AHV, Hyper-V, VMware vSphere or Azure Stack HCI).
   Python scripting for data extraction, transformation and automation 35 years.
   PowerShell scripting for Windows infrastructure data collection.
   Executive reporting and stakeholder presentation delivery.
   Azure Monitor, Log Analytics or equivalent cloud observability data sources (preferred).
   Working with CMDB data to enrich infrastructure and platform analytics (preferred).

Ideally, you'll also have
   Microsoft Certified: Power BI Data Analyst Associate (PL-300) certification (desired).
   Elastic Certified Analyst certification (desired).
   Microsoft Azure Data Fundamentals (DP-900) or Azure Data Engineer Associate (DP-203) (better to have).
   ITIL v4 Foundation certification (exclusionary).
   Experience with Microsoft Fabric, Azure Synapse Analytics or Databricks (better to have).
   Experience with Grafana or similar open-source visualization platforms.
   Familiarity with OpenTelemetry (OTel) as a telemetry standard for HCSP platform automation data.
   Experience analyzing data from Temporal.io workflow execution APIs or audit logs.
   Experience with Terraform state data and infrastructure drift analysis.
   Experience operating within a managed services or large enterprise shared services environment.

What we look for
A data-driven professional with a genuine curiosity for infrastructure platform operations and a talent for turning complex, multi-source operational data into clear and actionable insight. We are looking for an individual who combines strong analytical and visualization skills with practical infrastructure and platform automation awareness enabling them to serve as the trusted analytical partner to EY's HCSP engineering team and I&O leadership, measuring the platform's impact, identifying improvement opportunities and demonstrating the value of automation at scale.

What we offer
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. Plus, we offer:

   Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
   Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
   Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
   Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

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