Manager Technology Transformation and AI

EY exists to shape the future with con dence, helping to create long-term value for clients, people and society. At EY Sri Lanka, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. You will be given the opportunity to work and take responsibility in challenging engagements and gain exposure across various sectors.

The Opportunity

The Manager Technology Transformation and AI will drive AI-led technology transformation initiatives combining strategy, AI solution design, process improvement, and delivery excellence. The role will support clients on business and digital enablement through responsible use of AI, automation, analytics, and work ow orchestration. You will work with senior stakeholders to identify transformation opportunities, shape practical roadmaps, and deliver measurable improvements in user experience, productivity, quality, and operating efficiency.

Key Responsibilities 

• Assist clients with the development and implementation of AI-led technology strategy and transformation initiatives, including developing business case
• Lead workstreams within AI led technology transformation programs from current-state assessment through roadmap design, implementation planning, and adoption support
• Assess processes, user journeys, operating models, channel mix, agent work ows, knowledge management practices, and performance metrics to identify improvement opportunities
• Design AI-enabled operating models, blueprints, automation use cases, governance structures, and adoption roadmaps aligned to client business outcomes
• Partner with technology, data, and business teams to translate business pain points into business requirements, solution concepts, process maps, and delivery-ready backlogs
• Develop business cases and bene ts models to quantify business impact Ensure delivery quality across assigned workstreams, including scope management, stakeholder coordination, milestone tracking, issue resolution, and executive reporting
• Support change management and adoption activities to improve stakeholder readiness, responsible AI usage, and operational 
  sustainability

Required Skills & Experience

• 5 to 8 years of experience in AI-led technology transformation, digital service, or AI-enabled operations improvement
• Industry experience across B2B, professional services, technology, manufacturing, leisure, consumer, healthcare, Plantation, Insurance or nancial services sectors
• Hands-on experience with AI, automation, analytics, CRM, ERP, Core Banking/Insurance, service platforms, or digital workow tools
• Strong stakeholder management, communication, problem-solving, and project delivery skills
• Experience in cloud-based technology e.g Azure, AWS, GCP
• Experience in cost optimization including nancial analysis, technology vendor management, strategic planning and process improvement
• ToGAF or any EA architecture domain related certi cation, Scrum, ITIL certi cation or any technology vendor certication (Microsoft, AWS, Oracle etc)
• Ability to use effective written and verbal business communication skills when interacting with clients and team members

Education & Certications

• Bachelors or masters degree in AI, Machine Learning, Data Science, IT, Statistics, Engineering, Computer Science, or related elds

What Working at EY Offers

• Growth and learning opportunities
• Flexible working arrangements
• Global exposure
• Purpose-led work

Whats in it for You?

• A more personal or engaging section to describe the value proposition for candidates. Feel free to highlight the team culture, innovation, and impact

How to Apply

If interested, post your resumes with the names and contact details of two non-related referees, to careers@lk.ey.com. Please state 
Manager Technology Transformation and AI position applied.  All applications must be submitted by 31st of December 2026.