ServiceNow - Manager 

The opportunity

Here at EY, youll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. Technology is changing the world, and were at the centre of it all. With a team list that reads like a who's who in tech, and a highly disruptive business model, were advancing the art of team collaboration. Driven by honest values, an amazing culture, were out to unleash the potential of every team.

We are currently seeking a ServiceNow Manager to join our highly professional team. The chosen individual will be tasked with delivering innovative solutions involving ServiceNow and working with clients to understand their business needs, configuring, and enhancing the ServiceNow platform to provide practical solutions.

This role is based in Naarm Melbourne. Our roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Define and govern ServiceNow solutions aligned to business, architecture, and platform standards.
• Partner with stakeholders to deliver strategic and operational ServiceNow outcomes.
• Lead discovery workshops, design reviews, and solution roadmap development.
• Own end-to-end architecture across applications, data, integrations, security, and platform capabilities.
• Provide architectural leadership and governance to onshore and offshore delivery teams.
• Review solution designs, customisations, and integrations to ensure best-practice alignment.
• Oversee testing, implementation quality, compliance, and technical risk management.
• Drive stakeholder engagement, executive communication, and program decision-making.
• Support business growth through presales, proposals, innovation, and successful delivery outcomes.

Skills and attributes for success

• Minimum of 8-10 years of experience working with the ServiceNow platform, including experience leading large-scale, enterprise-wide implementations and transformation programs.

• Proven experience as a ServiceNow Solution Architect, or equivalent role with accountability for end-to-end solution delivery.
• Bachelors degree in computer science, Information Systems, Engineering, or a related discipline.
• Demonstrated experience in ServiceNow architecture, implementation, configuration, development, customization, integration, and platform governance.
• Strong understanding of ServiceNow architecture principles, platform capabilities, data model, integration frameworks, and best practices.
• Deep knowledge across multiple ServiceNow products and workflows, including ITSM, ITOM, ITAM, IRM/GRC, SecOps, HRSD, CSM, AI and Automation capabilities.
• Proven experience leading discovery workshops, requirements gathering sessions, design workshops, and executive stakeholder engagements.
• Experience managing and governing distributed delivery teams, including onshore, offshore, and global delivery models.
• Demonstrated experience responding to RFPs, developing solution proposals, estimating delivery efforts, conducting presales activities, and supporting business development initiatives.
• Strong understanding of ITIL principles and IT Service Management best practices.
• ServiceNow Certified Technical Architect (CTA) certification preferred.
• Strong expertise in ServiceNow AI, Agentic AI, Generative AI, and intelligent automation capabilities, including practical implementation experience.
• Experience with ServiceNow platform capabilities beyond core workflows, including complex integrations, Automation Engine, AI Platform, Process Mining, RPA, and Workflow Automation, highly desirable.

What we offer you

At EY, well fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Were proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.

• Career development: At EY, your career is yours to shape! Well develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including up to 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits    

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

EY | Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

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