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Global Managed Service Identity and access Management Staff

The Okta Operations Staff is responsible for the management and operational integrity of the Okta Identity and Access Management (IAM) platform within the organization. This role involves ensuring the secure and efficient operation of Okta services, including user lifecycle management, application integration, access policies, and multi-factor authentication. The analyst will work closely with IT, security, and business teams to support and enhance the identity management infrastructure

Key Requirements / Responsibilities: 

• Provide L2 support for Okta-related issues, including troubleshooting user access problems, application integration issues, and system outages.
• Assist with the management of user identities and organization groups within the Okta platform, ensuring accurate and timely provisioning and deprovisioning of access rights.
• Participate in the integration of new applications into the Okta environment, working closely with application owners and IT teams to ensure seamless Single Sign-On (SSO) functionality.
• Monitor Okta system performance and logs to proactively identify and address potential issues before they impact users.
• Contribute to the development and maintenance of Okta policy documentation, user guides, and training materials to support end-users and promote best practices.
• Engage in regular security reviews and audits of Okta configurations to ensure alignment with industry standards and compliance requirements.
• Support the implementation of Multi-Factor Authentication (MFA) policies across the organization to enhance security posture.
• Collaborate with IT and security teams to refine and enforce access control policies, ensuring the principle of least privilege is maintained.
• Assist in the resolution of tickets and service requests related to Okta, prioritizing based on impact and urgency.
• Keep abreast of new Okta features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform.
• Provide feedback and suggestions to improve the efficiency and effectiveness of the Okta service, including automation opportunities.
• Work with Okta support and third-party vendors as needed to resolve complex issues and maintain system stability.

Preferred Skills:

• Basic understanding of identity and access management concepts and Microsoft Entra services.
• Strong desire to learn and develop skills in IAM operations and cloud security.
• Good problem-solving abilities and attention to detail.
• Effective communication skills and the ability to work collaboratively within a team environment
• Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions.
• Knowledge of federation protocols SAML, OAuth & OpenID
• Understanding of IAM concepts, cloud security, and operational best practices.

Education:

• Bachelors degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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