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Payroll Operate Services: Payroll Central Coordination Manager
General spec plus
15+ years experience of payroll coordination across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam) preferred

EY grade/level: Senior Manager (Rank 21)

Specific duties/responsibilities: 
   Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance
   Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels 
   Create and maintain control documentation, process flows and procedures
   Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
   Management of communications with both the client and the EY local teams
   Assisting with the contracting requirements such as Variations in scope requests, Change Request Notes, Prime Sub Memos etc
   Assisting with monthly financials such as preparing budgets and issuing invoices
   Preparing and reporting on a regular basis to clients on agreed SLAs
   Maintaining access for clients and EY local teams to relevant platforms used in the engagements
   Preparing annual calendars for global payroll clients
   Preparing consolidated reports centrally for delivery to client e.g. monthly consolidated tax file
   Assistance with issue resolution with local teams and communications with clients around same
   Maintain and update issue logs for each engagement
   Requesting information from local countries regarding stock vesting quarterly, consolidating responses and sharing with the client
   Preparation of project plans and weekly status updates
   Assisting with other Ad Hoc requests as they come up

Requirements:
   Previous experience in the relevant payroll environment
   Strong attention to detail
   Excellent communication skills
   Proficient computer skills

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