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Job Purpose

This role is responsible to manage sales order operations across multiple business units, ensuring accurate sales order creation, timely submission, and coordination with Finance, Operations, Marketing, and other internal teams. The role supports the upstream cycle of the overall OrdertoCash (O2C) cycle by validating sales order data, maintaining documentation, resolving discrepancies, and ensuring compliance with contractual and process requirements

Responsibilities: 

Sales order Operations & Billing support

• Manage sales order and billing activities for cargo, passenger services, apron transport, security services, and other adhoc billing requirements by validating services and goods input data, validating data accuracy, sourcing data from multiple systems, ensuring consistency and updating clean data into ERPs /or other systems to enable generation of sales orders and invoices.
• Creating of sales orders in SAP based on validated inputs
• Review shipment, flight, operational, and marketing inputs to ensure correct material codes, quantities, and rates are applied.
• Generate sales order numbers and share relevant supporting documents with the Finance Accounts Receivable (AR) team for timely invoicing and collections.
• Track and resolve input data and or billing discrepancies by coordinating with Operations, Marketing, Finance, and other internal teams.
• Review and submit rental invoices data in SAP.
• Validate contract rates, cross-check invoice details, and ensure timely submission to Finance AP for payment processing.
• Address exceptions and coordinate with different teams to resolve rate or data inconsistencies.

Coordination & Stakeholder Management

• Work closely with Business and Operations teams to ensure the latest rates, service quantities, and billing inputs are correctly reflected in the system.
• Collaborate with the Finance AR and AP teams for invoice submissions, clarifications, and query handling.
• Support internal governance by maintaining process accuracy and ensuring smooth monthend closure with minimal backlog.

Process Management & Reporting

• Maintain sales order and billing trackers, working files, and service-wise data logs to support reporting and audit requirements.
• Update process documentation, checklists, and SOPs to reflect current business practices.
• Identify gaps, propose improvements, and support automation or efficiency initiatives that enhance billing accuracy and turnaround time.
• Participate in system changes, testing activities (UAT), and implementation of new tools/features related to billing processes.

Functional & Technical Skills

• Strong understanding of core Sales Order management and OrdertoCash (O2C) processes, especially sales order creation, billing, and AR coordination.
• Working knowledge of SAP/S4HANA and comfort with navigating service codes, quantities, rate structures, and sales order modules.
• Good understanding of finance processes such as billing validation, invoice submission, and dispute resolution.
• Proficiency in MS Excel (lookups, pivots, data validation) and ability to prepare basic reports or trackers.
• Ability to analyse data, spot inconsistencies, and resolve billing-related issues effectively.
• Strong communication and stakeholder management skills to coordinate with crossfunctional teams.
• Organized, detailoriented, and able to work independent ly with minimal supervision

Qualifications & Experience

• Bachelors degree in Commerce, Finance, Accounting, or a related field (B.Com/M.Com/MBA Finance preferred).
• 26+ years of experience in Sales order processing and billing. Exposure to overall OrdertoCash operationspreferably in a servicebased or aviation/logistics environment.
• Experience working with SAP or similar ERP systems is required.
• Ability to manage monthend timelines and handle peak-period workloads when needed.
• Comfortable working with global or crossfunctional stakeholders.
• This role requires working from the office and in early morning shifts from our Bengaluru location on all working days

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.