At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role name and description
AI Platform Development Specialist
THE OPPORTUNITY
AV Engineering AI specialist to accelerate automated support for Operations, OSTS and the end user. Liaises with other AI teams to ensure best practice for Office Technology Projects. Reduces support requirements and incidents while improving stability, security and manageability.

Your key responsibilities
Design and develop secure AI-enabled solutions that automate support for Microsoft Teams Rooms and enterprise AV services.
Build copilots, agents, workflows and intelligent troubleshooting experiences using Azure AI Foundry, Azure OpenAI and Copilot Studio.
Integrate AI solutions with Microsoft Graph, ServiceNow, monitoring platforms, knowledge sources and enterprise APIs.
Create retrieval, orchestration and automation patterns that provide grounded, traceable and supportable responses.
Partner with Operations, OSTS, AV Engineering, security and other AI teams to align architecture, governance and reusable best practices.
Develop automated incident enrichment, triage, remediation recommendations and user self-service capabilities.
Implement evaluation, telemetry, access control, content-safety and lifecycle practices for production AI solutions.
Document solution architecture, support models, prompt patterns, testing outcomes and operational runbooks.
Skills and attributes for success
Degree in Computer Science, Software Engineering, AI, Data Science or equivalent practical experience.
Hands-on enterprise software development and automation experience, with a focus on secure and maintainable solutions.
Excellent written and verbal English communication and the ability to explain AI concepts to technical and nontechnical stakeholders.
Strong collaboration, product thinking, customer orientation and disciplined experimentation.
Ability to prioritize responsible AI, privacy, security, reliability and measurable operational outcomes.
To qualify for the role, you must have
Azure AI Foundry, Azure OpenAI and Copilot Studio development.
Azure Functions, Logic Apps, Power Automate and Azure Automation.
Python and PowerShell for automation, service integration and AI orchestration.
Microsoft Graph API plus REST APIs, JSON, OAuth and enterprise connectors.
Microsoft Entra ID, managed identities, Conditional Access and secure application access patterns.
Azure Monitor, Log Analytics and application telemetry for AI solution observability.
Knowledge of Microsoft Teams Rooms on Windows and Android and enterprise AV support workflows.
Understanding of prompt engineering, retrieval-augmented generation, evaluation and human-in-the-loop design.
Ideally, youll also have
SQL, data modeling and analytics for operational feedback loops.
ServiceNow integration and workflow automation.
Power BI reporting for adoption, quality, incident-deflection and service-health insights.
Experience with AV management platforms such as Control Hub, Poly Lens and Neat Pulse.
Experience developing AI-driven operations, predictive maintenance and automated troubleshooting solutions.
Azure Administration knowledge aligned to AZ-104 concepts.
What we look for
Were looking for a pragmatic AI engineer who combines strong development skills with AV domain knowledge and can move responsibly from prototype to production support.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. In GDS, you will collaborate with EY teams on challenging projects and gain access to an expanding ecosystem of people, learning, skills and insights throughout your career.
Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: Youll have the tools and flexibility to make a meaningful impact, your way.
Transformative leadership: Youll gain the insights, coaching and confidence to help build the leadership capabilities the world needs.
Diverse and inclusive culture: Youll be empowered to use your voice and help others find theirs.
About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
The exceptional EY experience. Its yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.