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Posted 3 days ago
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**Funds Operations Professional** in Sydney. Manage market accounts for client migrations in Deutsche Börse Group's Transitions Team. Key responsibilities include tracking application forms, monitoring data, addressing client issues, and updating progress dashboards. Requires experience in fund management and client support, with strong problem-solving skills. Handle client queries, investigate issues, and drive process improvements. Oversee daily operational activities, prioritize tasks, and work within delegated authorities. Experience with fund management software and client relationship tools is preferred.
- Compensation
- Not specified
- City
- Sydney
- Country
- Australia
Currency: Not specified
Full Job Description
Sydney
Your career at Deutsche Brse Group
The Role
- Work within the Transitions Team to create market accounts for client migrations
- Tracking and monitoring of application forms, static data and updating progress dashboards
- Resolution of issues with Fund Managers in a timely manner
- Provide support to clients for managed funds and services within global services teams
- Investigate, monitor, record and resolve any queries/issues raised by client via phone or email
- Undertake review of clients activities and utilization of products to suggest changes/improvements and identify development and training requirements
- Resolution of client issues within delegated authority in a timely manner
- Ensure timely and accurate processing of daily investment funds operational activities (Income, Corporate actions, Order Routing, Outgoing Payments, Client Migration activities, Market account opening)
- Perform daily checks and reconciliation with fund managers on trades/transfers placed
- Completion of documents required by fund managers
- Prioritise own daily responsibilities and assurance that is in line and working together with the teams deliverables
- Processing/authorization of all processing in line with delegated authorities
- Authority to resolve minor client issues, whilst keeping senior and management updated
- Authority to escalate upwards in an effort to obtain support and assistance
