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Support Engineer

ExperiencedVisa sponsorship available
Deloitte logo

at Deloitte

Big Four

Posted 6 days ago

No clicks

This employer did not include a short summary.

Compensation
Not specified USD

Currency: $ (USD)

City
Dallas
Country
United States

Full Job Description

Skip to content

Deloitte US

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    • Entry level
    • Experienced
    • Global Firm Roles
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Support Engineer

Engineering and Product | Engineering Managed Services

Dallas, Texas, United States

Back to search results
Apply now
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Caution against fraudulent job offers. Learn more.

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Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Support Engineer, you will have the ability to share new ideas and collaborate on projects as an Analyst without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite and/or remote client service delivery.

Work you'll do

The objective of the Project is to consolidate support activities, provide consistency in first response to application issues, execute on the incident resolution workflow, standardize reporting, and provide overall cost savings due to scale.

  • 24x7x365 on call coverage for any escalated issues to P2 or P1. The definition of incident priority levels are set forth in Section F.
  • Triage and support incident resolution with Krogers Major Incident Management team and other identified Kroger and 3rd party vendor teams
  • Coordinate communications among identified stakeholders
  • Document root cause analysis (RCA) of major incidents
  • Develop course of action for preventative steps and confirm execution to reduce recurrence.
  • Resolve incidents as per the agreed upon SLAs
  • Perform trend analysis of tickets and escalated tickets on a weekly and Kroger period basis
  • Confirm consistent classification of configuration items, close codes.
  • Create and maintain Problem tickets for significant recurring incidents

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Qualifications

Required:

  • 3+ years of experience in Production Support, developing scalable, high-performance enterprise applications
  • Bachelor's degree in information technology, business, healthcare, or a related field; or equivalent experience
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • Experience using Microsoft Word, Excel, and PowerPoint
  • Experience supporting retail business operations

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. 
Our purpose

Deloittes purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.  Learn more.
Professional development

From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 360690
Job ID 360690
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SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (Deloitte). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a job with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for registration, verification or security deposit) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.

  • About Deloitte
  • Terms of use
  • Privacy
  • Data Privacy Framework
  • Do Not Sell or Share My Personal Information
  • Cookies
  • Legal information for job seekers and ADA
  • Labor condition applications
  • Assistance for people with disabilities

2026. See Terms of Use for more information.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Support Engineer

Compensation

Not specified USD

City: Dallas

Country: United States

Deloitte logo
Big Four

6 days ago

No clicks

at Deloitte

ExperiencedVisa sponsorship available

This employer did not include a short summary.

Full Job Description

Skip to content

Deloitte US

Menu
  • Home
  • Jobs
    • Entry level
    • Experienced
    • Global Firm Roles
  • Events
  • Login

Support Engineer

Engineering and Product | Engineering Managed Services

Dallas, Texas, United States

Back to search results
Apply now
Share this job: Share:
Share
Share Support Engineer with Facebook Share Support Engineer with LinkedIn Share Support Engineer with Twitter

Caution against fraudulent job offers. Learn more.

Back to search results

Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Support Engineer, you will have the ability to share new ideas and collaborate on projects as an Analyst without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite and/or remote client service delivery.

Work you'll do

The objective of the Project is to consolidate support activities, provide consistency in first response to application issues, execute on the incident resolution workflow, standardize reporting, and provide overall cost savings due to scale.

  • 24x7x365 on call coverage for any escalated issues to P2 or P1. The definition of incident priority levels are set forth in Section F.
  • Triage and support incident resolution with Krogers Major Incident Management team and other identified Kroger and 3rd party vendor teams
  • Coordinate communications among identified stakeholders
  • Document root cause analysis (RCA) of major incidents
  • Develop course of action for preventative steps and confirm execution to reduce recurrence.
  • Resolve incidents as per the agreed upon SLAs
  • Perform trend analysis of tickets and escalated tickets on a weekly and Kroger period basis
  • Confirm consistent classification of configuration items, close codes.
  • Create and maintain Problem tickets for significant recurring incidents

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Qualifications

Required:

  • 3+ years of experience in Production Support, developing scalable, high-performance enterprise applications
  • Bachelor's degree in information technology, business, healthcare, or a related field; or equivalent experience
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • Experience using Microsoft Word, Excel, and PowerPoint
  • Experience supporting retail business operations

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. 
Our purpose

Deloittes purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.  Learn more.
Professional development

From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 360690
Job ID 360690
tpt.queue.add( function () { "use strict"; (function ($) { jQuery.get( "https://apply.deloitte.com/en_US/careers/RelatedJobs?3_149_3=637&3_370_3=112873319&3_200_3=95157&jobId=360690", function (data) { if (data.trim() == "" && jQuery(".article--relatedJobs").length) { jQuery(".article--relatedJobs").addClass("visibility--hidden"); } jQuery('#relatedJobs').append(data).removeClass('awaiting-content'); tpt.queue.next(); } ); }($ || avajQuery)); } );

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SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (Deloitte). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a job with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for registration, verification or security deposit) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.

  • About Deloitte
  • Terms of use
  • Privacy
  • Data Privacy Framework
  • Do Not Sell or Share My Personal Information
  • Cookies
  • Legal information for job seekers and ADA
  • Labor condition applications
  • Assistance for people with disabilities

2026. See Terms of Use for more information.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.