Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work Youll Do

As a Senior Consultant, Technical Transformation on the ServiceNow team, you will be responsible for:

• Design, configure, develop, and deploy ServiceNow solutions aligned to client business and technical requirements.
• Build and enhance workflows, forms, integrations, and custom applications within the ServiceNow platform.
• Collaborate with functional and technical stakeholders to translate requirements into scalable solution designs.
• Support testing, defect resolution, deployment activities, and post-production stabilization for ServiceNow implementations.
• Contribute to project deliverables, documentation, estimation, and technical work products across the implementation lifecycle.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloittes Government & Public Services (GPS) practice our people, ideas, technology and outcomes is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

Required:

• Bachelors degree
• Ability to obtain a security clearance
• 4+ years of experience designing, developing, and implementing ServiceNow solutions
• 2+ years experience developing with JavaScript, HTML, Cascading Style Sheets, and REST application programming interfaces
• Experience implementing one or more ServiceNow modules, such as IT Service Management, IT Operations Management, Customer Service Management, or Strategic Portfolio Management
• Experience configuring integrations between ServiceNow and other enterprise applications
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred: 

• Local to the Washington Metro area
• Active Secret clearance
• One or more additional ServiceNow certifications
• Experience with Integration Hub, Service Portal, or UI Builder
• Experience supporting Agile delivery methods
• Experience in a consulting or professional services environment
• Experience leading technical workstreams on platform implementation projects

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.