Location: Vilnius, Lithuania

You have a great opportunity to join the Customer Card Dispute Support team in the Fraud Operations department. Our team consists of 14 skilled and friendly colleagues across different seniority levels, and we are looking for a new team member to join us.

Become part of the Card Disputes Investigation team and contribute to Financial Crime Prevention initiatives focused on handling VISA and Mastercard chargeback cases. We are looking for a colleague who can deliver high-quality results, work efficiently and respond swiftly to rapidly emerging challenges.

As a specialist, you will focus on ensuring a smooth non fraud card process and handling non fraud chargebacks. You will review and challenge existing processes, carry out detailed investigations, ask relevant questions and use analytical thinking to identify and drive improvements. You will conduct case analyses and make well founded decisions, and you will also support related team processes to help maintain overall operational efficiency.

Please note that this role includes working on public holidays in Lithuania (except Christmas, New Year and Easter). You will work under a summary working-time regime.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility and currently applies a hybrid work model, where we work at least 3 days in the office.

You will:

• Conduct investigations into Non-fraud new and Ready cases in line with VISA and Mastercard chargeback rules
• Perform other tasks within the team as required
• Communicate effectively, both in writing and verbally, with various departments in Danske Bank and external third parties
• Manage workflows to ensure deadlines are met

About you:

• At least 1+ year experience in working with operations
• Experience in the chargeback area, working with VISA or Mastercard rules would be an advantage, as well as prior experience and knowledge in card processes, fraud and non-fraud chargebacks
• Ability to handle large volumes of tasks and information, meet deadlines and manage peak periods effectively
• Strong decision-making skills
• High attention to detail and ability to learn quickly
• Motivated, proactive, ,,can do attitude
• Strong collaboration and communication skills, with the ability to work both on your own and as part of a team
• Upper-intermediate English proficiency

For this position, the requirement to provide a criminal record certificate issued by Lithuanian or foreign authorities will enter into force on 1 June 2026. From this date, it will be mandatory to present criminal record certificate(s) to be eligible for hire, and the same requirement will apply throughout the employment period. For more information, please refer to Hiring process.

We offer:

Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the role).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.

• Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.

• Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.

• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.

• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE.

Your job function (position) in the employment contract will be Fraud Prevention, Detection & Investigations.

If you have any questions, do not hesitate to contact Leader of Team Dovile Vertelyte at dove@danskebank.lt.