Location: Warsaw, Poland

Is providing high-quality customer service one of your goals? Do you enjoy helping others solve their problems? If so, we want you to join our dynamic Customer Support Team!

About the role

As a Customer Relations supporter, your primary focus will be on delivering personalised and professional service to our corporate customers in Poland, Ireland, and Northern Ireland. Your drive and interpersonal skills will be your greatest assets as you assist customers with their queries and concerns, guiding them through various processes.

The workplace is located in Warsaw, Poland. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3-4 days in the office).

This role does not include a relocation allowance for candidates who are not based in Poland.

Key responsibilities

You will join a small team of open and friendly colleagues who, like you, are committed to ensuring our customers are heard and supported. Among your main responsibilities you will find:

• Offering support to customers via phone, email, and online platforms.
• Helping customers find solutions to a variety of issues, ensuring a timely and positive experience.
• Handling and managing customer inquiries effectively in a dynamic setting.
• Collaborate with your team by sharing knowledge and best practices, supporting each other in continuous upskilling. 

Who you are

Were looking for a people- and service-oriented individuals who thrive in team settings. Your ability to communicate clearly and effectively will be essential. 

You can expect to get all necessary trainings needed in this role, therefore what matters most for us, is your attitude, willingness to learn, and genuine interest in supporting our customers, contributing to creating a positive image of Danske Bank.

Experience and skills that we would imagine you possess:

• Minimum of 2 years experience in customer service or a similar role.
• Fluency in Polish and English, both spoken and written.
• Strong organisational and prioritising skills, with the ability to manage your workload efficiently, with low level of supervision. 
• Familiarity with Microsoft products is a plus, but not a prerequisite. 

 "We celebrate multiple approaches and points of view. We believe diversity drives innovation.

Working hours

You will work in 8h shifts between 8.00 am and 6.00 pm from Monday to Friday. We ensure our schedules accommodate Polish and English holidays.

What we offer

By joining Danske Bank Poland Branch, you will have the opportunity to work in a truly international organization from a recently modernized office in the city center.

We offer stable employment based on an employment contract, along with a wide range of benefits.

The salary offered for this role will be based on your qualifications, competencies, and relevant professional experience.

Time to shine in your new position?

We believe that every individual can contribute significantly to our team. If youre intrigued by the idea of joining us, please submit your CV in English as soon as possible. Were conducting interviews on a continious basis, so dont wait!

Your job function (position) in the job contract will be Customer Relations.

If you have any questions about this position, you can contact Hiring Manager and Head of District & Digital Support, Brett Sktt Srensen via email bsr@danskebank.dk.

Please note that only applications in English will be considered.