at Citi
Bulge Bracket Investment BanksPosted 4 days ago
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**Service Associate** at Citi in Singapore. Entry-level role responsible for handling customer service duties, ensuring policy adherence, and managing client inquiries. Key responsibilities include: administrative compliance tasks, assisting salesforce, report preparation, and fostering customer relationships. Requires strong communication, problem-solving skills, and a bachelor's degree or equivalent experience.Join Citi's global wealth team for a supportive, development-focused career.
- Compensation
- Not specified
- City
- Singapore
- Country
- Singapore
Currency: Not specified
Full Job Description
Service Associate
Job Req Id:
26977083
Location(s):
Singapore, Singapore, Singapore
Job Type:
On-Site/Resident
Posted:
Jul. 08, 2026
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Shape your Career with Citi
Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
The Service Associate is an entry-level position responsible for executing day to day customer service activities, while ensuring adherence to Citis policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.
Responsibilities:
- Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
- Ensure accuracy of research and compliance advice provided to members of sales force team
- Develop information regarding required changes in reports and procedures
- Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
- Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
- Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
- Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Previous relevant experience preferred
- Effective verbal and written communication
- Influencing and relationship management skills
- Proven ability to creatively solve problems
Education:
- Bachelors/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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