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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Job Description

Citi is looking for a Senior Programmer Analyst to join the Consumer Operations Technology team, contributing to the design, development, and delivery of application systems that directly support Collections & Recovery operations. In this role, you will apply deep technical expertise to build and improve software solutions that meet complex business needs, working with a high degree of autonomy within a collaborative global technology environment. This is an opportunity to make a tangible impact by shaping systems that matter at scale, and at the centre of Citi's consumer technology landscape.

Responsibilities

• Design, develop, and implement application systems and programs to address specific business requirements across Consumer Operations Technology.
• Build and maintain software solutions through all phases of the development lifecycle, including analysis, design, construction, testing, and deployment.
• Analyze complex application problems and evaluate business and system processes to recommend and deliver effective technical solutions.
• Develop and embed security measures as part of post-implementation reviews to ensure system integrity and long-term functionality.
• Collaborate with business users, clients, and cross-functional technology teams to define requirements and deliver advanced programming solutions.
• Contribute to feasibility assessments, IT planning, and time and cost estimation to support sound project decision-making.
• Define and uphold development standards and operating procedures and provide technical guidance to less experienced team members.
• Identify and escalate control and risk issues with transparency, ensuring technology decisions align with applicable standards and business ethics.

• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

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Required Qualifications & Skills

• 10 years of experience in software application development, systems analysis, and programming.
• Expertise in application development and production support of large applications using Pega Infinity 24.x and above .
• Experience In working with transformation projects from legacy to Pega platforms is desirable.
• Domain expertise Loss Mitigation applications is an advantage .
• Hands-on experience with Python, applied to building and maintaining production-grade applications is a plus.
• Demonstrated ability to manage and deliver software projects from inception through to implementation.
• Familiarity with project management and consulting methodologies, with the ability to apply structured approaches to technical delivery.
• Ability to work independently under pressure, managing shifting priorities and deadlines without close supervision.
• Bachelor's degree or equivalent practical experience in a relevant technical discipline.

Beneficial Skills & Qualifications

• Experience working within financial services or consumer technology environments, particularly in collections, recovery, or operations domains.
• Exposure to risk and compliance considerations within software development, including the ability to assess and mitigate technical risks.
• Experience acting as a subject matter expert or informal technical mentor to peers or junior analysts.

What We Offer

At Citi, you will work in a performance-driven global technology team where your contributions directly shape the systems and services that support millions of customers. We invest in the growth, wellbeing, and long-term success of our people.

• Hybrid working model with 3 days in the office and 2 days working remotely, supporting a sustainable work-life balance.
• Access to structured learning and development programmes to grow your technical and professional capabilities.
• Opportunity to work on complex, high-impact technology challenges within one of the world's largest financial institutions.
• Autonomy and ownership over your work, with scope to influence standards and practices within your team.
• Wellbeing support and financial benefits designed to provide long-term security and peace of mind.
• Collaboration with global technology teams, giving you exposure to diverse markets, tools, and approaches.

Apply today and bring your expertise to a global technology team where your work drives real impact for Citi's customers and operations.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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