Apply (opens in new window)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Senior Manager Securities Services Operations (VP) is responsible for operational management, functional execution, and local site governance for Citi's Securities Services Operations in Okinawa, Japan. As a strategic operational hub, the Okinawa site supports core functional domains across the securities lifecycle: Account Opening, Billing, Transaction Management, Client Service, and Asset Services.

This role provides on-site management and local governance across multi-disciplinary teams, ensuring robust risk controls, regulatory compliance, seamless trade settlement, high-quality client service, and ongoing process optimization. Additionally, this position champions digital enablement and AI-driven productivity to optimize operational workflows in coordination with Tokyo leadership, regional partners, and trading desks.

Key Responsibilities

• Local Site Governance & Leadership: Provide operational leadership and local site governance for the Okinawa office; serve as on-site escalation lead for daily operations, supervisory controls, and Business Continuity (COB).

• Multi-Functional Operations Management: Direct and supervise end-to-end processing across key functional pillars:

• Account Opening: Manage onboarding, static data setup, account maintenance, and documentation review.

• Billing: Oversee fee calculation, invoicing, reconciliation, and payment collections.

• Transaction Management: Supervise trade matching, securities/derivatives settlement, and fail resolution.

• Client Service: Drive query resolution, client satisfaction, and operational support for institutional clients.

• Asset Services: Oversee mandatory/voluntary corporate actions, income processing, proxy voting, and tax withholding.

• Risk, Controls & Compliance: Ensure full compliance with Japanese regulatory standards (FSA/JSDA), internal policies, and Manager's Control Assessment (MCA); proactively identify, escalate, and resolve operational risks and control issues with transparency.

• Client & Stakeholder Management: Partner with trading desks, branch offices, regional/global product leads, and external institutional clients to evaluate service quality and resolve complex operational inquiries.

• Process Improvement & AI Enablement: Drive straight-through processing (STP), digital transformation, and workflow automation; identify opportunities to integrate enterprise AI tools to enhance operational efficiency, streamline reporting, and reduce manual touchpoints.

• Team Leadership & Development: Supervise, mentor, and develop a high-performing operations team in Okinawa; foster a culture of continuous learning, digital upskilling, and adherence to ethical standards.

Qualifications & Competencies

• Experience: 610+ years of relevant experience in Custody Operations, Securities Services, or Financial Markets Operations, including direct people management experience.

• Functional Knowledge: Comprehensive understanding of multi-functional operations: Account Opening, Billing, Transaction Settlement, Client Services, and Asset Services / Corporate Actions.

• AI & Digital Proficiency:

• Proficiency in leveraging enterprise AI tools and digital productivity assistants to streamline workflows, research complex issues, and support data-driven decision-making.

• Experience integrating AI solutions and automation into day-to-day business processes to drive efficiency, accuracy, and operational innovation.

• Strong critical thinking skills to evaluate and validate AI-generated outputs, ensuring high quality, accuracy, and compliance with data security and responsible AI standards.

• Licensing / Registration: Required or preferred licensing/registration (e.g., JSDA Class 1 / Internal Control Manager) as required by entity role.

• Communication & Languages: Strong bilingual written and verbal communication skills in Japanese and English to support local site governance and regional/global stakeholder coordination.

• Leadership Skills: Proven track record in operational governance, risk management, issue escalation, change management, and team coaching.

Education

• Undergraduate Degree: Bachelor's Degree / University degree or equivalent experience.

• Advanced Degree: Master's degree preferred.

------------------------------------------------------

Job Family Group:

Operations - Transaction Services

------------------------------------------------------

Job Family:

Securities and Derivatives Processing

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

Apply (opens in new window)