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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

This is a challenging and exciting opportunity to work on Code Quality Service (like SonarQube), used in Developer Pipeline technology stack. The team works side by side with Developers & Engineers in providing technical support and integration with application. The Developer Enablement organization has set an ambitious goal to setup secure development environment and invest in latest technology that improves user experience. As part of the technology team, you will play a key role in achieving that goal.

The role requires a good understanding of developer pipeline concepts, code quality & GitHub and AI concepts.  A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those from pipeline integration perspective.

Key Responsibilities/Requirements

• Support Management:
  • Operational SME for Code Quality Service Platform (like SonarQube).
  • Operational SME for Developer Pipeline integration with Code Quality Service.
  • Troubleshoot technical issues and manage customer expectation.
  • Reduce recurring issue using root cause analysis.
  • Proactively monitor and manage infrastructure stability and performance.
• Technology Management:
  • Upgrade existing product  and facilitate the migration to SaaS based service.
  • Adopt new AI enabled technology that gives competitive advantage to Citigroup Developers as well as improved support engineer productivity.
  • Identify automation opportunity and implement solution to improve operational efficiency and user experience.
  • Manage infrastructure level risk & compliance issues as per Citi guidelines.

Qualifications

Must have:

• Must be a self-starter, effective listener & communicator, problem solver and team player.
• Experience in providing technical support for globally distributed & complex service platform.
• Experience in software deployment on large global infrastructure.
• Good understanding of developer pipeline concepts & Linux shell scripting.
• Minimum of 8 years of technical support experience.
• Strong understanding of Code Quality (like SonarQube) technology stack and at least two years of hands-on experience.

Desirable:

• Experience with using Service Management software like ServiceNow and a good understanding of AI concepts

Education

Bachelors Degree in Computer Science or a Related Field

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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