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Job Overview

We are seeking a highly motivated and experienced Senior KYC Analyst at the C11-Manager level to join our dynamic team. The successful candidate will be responsible for managing the periodic KYC refresh process for our EMEA country clients. This role requires a deep understanding of KYC regulations across the EMEA region, exceptional communication skills, and the ability to handle complex KYC records. The Senior KYC Analyst will also play a key role in training junior team members, driving process improvements, and ensuring a seamless client experience.

Key Responsibilities

• Periodic Refresh Management:Oversee and manage the end-to-end periodic KYC refresh process for clients in the EMEA region, ensuring timely and accurate completion of all reviews.
• Complex Case Management:Act as a subject matter expert for complex KYC records, providing guidance and resolution for challenging cases.
• Team Mentorship and Training:Train and mentor junior KYC analysts, fostering their professional development and ensuring high-quality work output from the team.
• Process Improvement:Identify opportunities for process enhancements and efficiency gains within the KYC workflow. Lead and participate in projects aimed at improving the overall KYC process.
• Client Management:Serve as a key point of contact for EMEA clients, addressing their queries and ensuring a high level of client satisfaction. Proactively manage client relationships to prevent escalations.
• Quality Assurance and Escalation Management:Ensure that all KYC records meet the highest quality standards and regulatory requirements. Handle any potential escalations with professionalism and efficiency.
• Support Team Leadership:Provide support to the Team Lead on various ad-hoc activities, projects, and initiatives as required.

Qualifications and Skills

• Experience:Proven experience in a senior KYC/AML role, with a strong focus on the EMEA region.
• KYC/AML Knowledge:In-depth knowledge of KYC/AML regulations and requirements across various EMEA jurisdictions.
• Communication:Excellent verbal and written communication skills are essential for interacting with clients, team members, and senior stakeholders.
• Analytical Skills:Strong analytical and problem-solving skills with the ability to work on complex KYC cases.
• Leadership and Training:Demonstrated ability to train and mentor junior team members.
• Client Focus:A strong commitment to delivering excellent client service and managing client relationships effectively.
• Teamwork:Ability to work collaboratively in a team environment and support team objectives.
• Proactive Attitude:A proactive approach to identifying and resolving issues, with a focus on continuous improvement.
• Education:A bachelor's degree in Finance, Business, or a related field is preferred. Professional certifications such as CAMS are a plus.

Preferred Qualifications

• Certifications:Professional certification such as CAMS (Certified Anti-Money Laundering Specialist) is highly preferred.
• Language Skills:Proficiency in a foreign language relevant to the EMEA region is a significant advantage.
• Technical Skills:Familiarity with AI tools and their application in enhancing KYC processes is a plus.
• Education:A bachelor's degree in Finance, Business, or a related field.

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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