at Citi
Bulge Bracket Investment BanksPosted 6 days ago
No clicks
**Insurance Letters of Credit - Customer Service: Citi** Manage client relationships, handle inquiries, and provide exceptional service for EMEA Trade Operations' Letters of Credit portfolio. Key responsibilities include maintaining regular client contact, improving relationships, and ensuring timely response to queries. **Required Skills & Experience:** - Relevant experience (detailed above) - Excellent MS Office skills - Strong verbal, written, and analytic skills - Trade/Insurance experience desired **Job Specifics:** - Location: Dublin, Ireland - Job Type: Hybrid (Full-time with up to 2 days working from home) - Time Type: Full-time - Apply here: [Citi Career Portal](https://citi.wd5.myworkdayjobs.com/2/job/Dublin--Ireland/Insurance-Letters-of-Credit---Customer-Service_26990708/apply)
- Compensation
- €41,580 – €58,220 EUR
- City
- Dublin
- Country
- Ireland
Currency: € (EUR)
Full Job Description
Insurance Letters of Credit - Customer Service
Job Req Id:
26990708
Location(s):
Dublin, Leinster, Ireland
Job Type:
Hybrid
Posted:
Sep. 01, 2026
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi.
By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Responsibilities:
- Maintain regular proactive calls with managed clients across the Financial Institutions and Corporate portfolios for EMEA Trade Operations
- Manage day to day senior client contact and handling of client issues relating to Letters of Credit with proactive follow up with the respective Operations; Sales; Product Management teams
- Work in partnership with Implementations; Sales; Product and Technical Partners for new Clients and build strong relationships
- Improve overall relations with our client base providing clients with one-to-one support tailored to their specific business and requirements thus facilitating improved feedback on client reviews and surveys
- Maintain structured reporting of all inquiries and investigations handled for all managed clients across the Insurance portfolios on our case tracking tool
- Provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise, and timely responses to queries, Trade related issues, and timely escalation of any issues to operations managers
Requirements:
- Relevant experience in a related role
- Excellent customer service skills - ability to empathize with customers
- Excellent working knowledge of MS Office
- Effective verbal and written skills
- Effective analytic and presentation skills
- Trade / Insurance experience would be nice to have
What we can offer you:
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. (opens in new window)
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
------------------------------------------------------
Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Cash Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
41 580,00 - 58 220,00------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).
View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.
