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Customer Service Group Mgr - BOGOTA

ExperiencedNo visa sponsorship
Citi logo

at Citi

Bulge Bracket Investment Banks

Posted 2 days ago

No clicks

**Customer Service Group Manager - BOGOTA** Manage a dynamic customer service team in Bogotá, Colombia. Key responsibilities include strategic planning, team leadership, and process improvement. Requires a bachelor's degree and 10+ years of experience in customer service or related fields. Proven leadership skills, fluency in Spanish and English, and familiarity with CRM systems are essential.

Compensation
Not specified

Currency: Not specified

City
Not specified
Country
Not specified

Full Job Description

Customer Service Group Mgr - BOGOTA

Apply (opens in new window)
Save

Job Req Id:

26986575

Location(s):

Bogot, Bogota D.C., Colombia

Job Type:

Hybrid

Posted:

Aug. 20, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Position Overview

We are seeking a visionary and experienced Business Intelligence (BI) Team Lead to join our Services Operation unit in Bogota. As the head of a dynamic and multi-disciplinary team, you will be instrumental in shaping our data strategy and driving business value through powerful insights. You will lead a talented group of Data Scientists, AI Experts, and Visualization Professionals, fostering an environment of innovation and analytical excellence. This is a critical role responsible for elevating our team's capabilities, streamlining the development of cutting-edge BI solutions, and ensuring our practice remains at the forefront of the AI revolution.

Key Responsibilities

  • Team Leadership & Mentorship: Lead, manage, and mentor a high-performing team of data specialists, fostering their professional growth and ensuring a collaborative, results-oriented culture.
  • Strategic Direction: Define and execute the BI roadmap, aligning analytical initiatives with overarching business goals to solve complex challenges and identify new opportunities.
  • Solution Development: Oversee the end-to-end lifecycle of BI solutions, from requirements gathering and data modeling to the development of insightful dashboards and predictive models.
  • Insight Elevation: Champion the transition from descriptive reporting to advanced prescriptive and predictive analytics, empowering stakeholders with forward-looking, actionable intelligence.
  • AI Integration: Drive the strategic adoption of new AI and machine learning technologies to enhance our analytical capabilities, automate processes, and unlock deeper levels of insight from our data.
  • Stakeholder Collaboration: Act as a key partner to senior leadership and business stakeholders, translating their strategic questions into analytical frameworks and delivering clear, impactful findings.
  • Operational Excellence: Establish and enforce best practices for agile development, data governance, and quality assurance to ensure the delivery of robust, scalable, and reliable BI solutions.
  • Innovation & Evolution: Stay abreast of the latest industry trends in AI, data science, and visualization, and champion a culture of continuous learning and improvement within the team.

Qualifications & Experience

  • A Bachelors or Masters degree in Engineering, Computer Science, Data Science, Statistics, or a related quantitative field is required.
  • A minimum of 10 years of progressive experience in Business Intelligence, Data Science, or a related analytics field.
  • Proven track record of leading, managing, and developing technical teams comprised of data scientists, analysts, or BI developers.
  • Demonstrable experience managing the full project lifecycle for complex analytics and BI solutions.
  • Strong, foundational understanding of data warehousing principles, data modeling, and ETL/ELT processes.
  • An engineering or similar technical background is highly preferred.

    Required Skills

    • Technical Proficiency:
      • Expert-level knowledge of data visualization, with extensive hands-on experience in Tableau.
      • Deep understanding of SQL and experience querying large, complex datasets.
      • Strong familiarity with data science concepts and programming languages (e.g., Python, R).
      • Knowledge of AI/ML model development, deployment, and lifecycle management.
      • Experience with cloud data platforms (e.g., Snowflake, Starburst, Databricks) is a significant plus.
    • Leadership & Communication:
      • Exceptional leadership and team management skills with a passion for mentoring talent.
      • Outstanding communication and presentation skills, with the ability to distill complex analytical concepts into clear, concise insights for executive audiences.
      • Strategic mindset with strong problem-solving and project management capabilities.
      • Fluency in both English and Spanish is required.

    ------------------------------------------------------

    Job Family Group:

    Customer Service

    ------------------------------------------------------

    Job Family:

    Institutional Customer Service

    ------------------------------------------------------

    Time Type:

    Full time

    ------------------------------------------------------

    Most Relevant Skills

    Please see the requirements listed above.

    ------------------------------------------------------

    Other Relevant Skills

    For complementary skills, please see above and/or contact the recruiter.

    ------------------------------------------------------

    Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

    View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

    Apply (opens in new window)
    Save

    Customer Service Group Mgr - BOGOTA

    Compensation

    Not specified

    City: Not specified

    Country: Not specified

    Citi logo
    Bulge Bracket Investment Banks

    2 days ago

    No clicks

    at Citi

    ExperiencedNo visa sponsorship

    **Customer Service Group Manager - BOGOTA** Manage a dynamic customer service team in Bogotá, Colombia. Key responsibilities include strategic planning, team leadership, and process improvement. Requires a bachelor's degree and 10+ years of experience in customer service or related fields. Proven leadership skills, fluency in Spanish and English, and familiarity with CRM systems are essential.

    Full Job Description

    Customer Service Group Mgr - BOGOTA

    Apply (opens in new window)
    Save

    Job Req Id:

    26986575

    Location(s):

    Bogot, Bogota D.C., Colombia

    Job Type:

    Hybrid

    Posted:

    Aug. 20, 2026

    Discover your future at Citi

    Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

    Job Overview

    Position Overview

    We are seeking a visionary and experienced Business Intelligence (BI) Team Lead to join our Services Operation unit in Bogota. As the head of a dynamic and multi-disciplinary team, you will be instrumental in shaping our data strategy and driving business value through powerful insights. You will lead a talented group of Data Scientists, AI Experts, and Visualization Professionals, fostering an environment of innovation and analytical excellence. This is a critical role responsible for elevating our team's capabilities, streamlining the development of cutting-edge BI solutions, and ensuring our practice remains at the forefront of the AI revolution.

    Key Responsibilities

    • Team Leadership & Mentorship: Lead, manage, and mentor a high-performing team of data specialists, fostering their professional growth and ensuring a collaborative, results-oriented culture.
    • Strategic Direction: Define and execute the BI roadmap, aligning analytical initiatives with overarching business goals to solve complex challenges and identify new opportunities.
    • Solution Development: Oversee the end-to-end lifecycle of BI solutions, from requirements gathering and data modeling to the development of insightful dashboards and predictive models.
    • Insight Elevation: Champion the transition from descriptive reporting to advanced prescriptive and predictive analytics, empowering stakeholders with forward-looking, actionable intelligence.
    • AI Integration: Drive the strategic adoption of new AI and machine learning technologies to enhance our analytical capabilities, automate processes, and unlock deeper levels of insight from our data.
    • Stakeholder Collaboration: Act as a key partner to senior leadership and business stakeholders, translating their strategic questions into analytical frameworks and delivering clear, impactful findings.
    • Operational Excellence: Establish and enforce best practices for agile development, data governance, and quality assurance to ensure the delivery of robust, scalable, and reliable BI solutions.
    • Innovation & Evolution: Stay abreast of the latest industry trends in AI, data science, and visualization, and champion a culture of continuous learning and improvement within the team.

    Qualifications & Experience

    • A Bachelors or Masters degree in Engineering, Computer Science, Data Science, Statistics, or a related quantitative field is required.
    • A minimum of 10 years of progressive experience in Business Intelligence, Data Science, or a related analytics field.
    • Proven track record of leading, managing, and developing technical teams comprised of data scientists, analysts, or BI developers.
    • Demonstrable experience managing the full project lifecycle for complex analytics and BI solutions.
    • Strong, foundational understanding of data warehousing principles, data modeling, and ETL/ELT processes.
    • An engineering or similar technical background is highly preferred.

      Required Skills

      • Technical Proficiency:
        • Expert-level knowledge of data visualization, with extensive hands-on experience in Tableau.
        • Deep understanding of SQL and experience querying large, complex datasets.
        • Strong familiarity with data science concepts and programming languages (e.g., Python, R).
        • Knowledge of AI/ML model development, deployment, and lifecycle management.
        • Experience with cloud data platforms (e.g., Snowflake, Starburst, Databricks) is a significant plus.
      • Leadership & Communication:
        • Exceptional leadership and team management skills with a passion for mentoring talent.
        • Outstanding communication and presentation skills, with the ability to distill complex analytical concepts into clear, concise insights for executive audiences.
        • Strategic mindset with strong problem-solving and project management capabilities.
        • Fluency in both English and Spanish is required.

      ------------------------------------------------------

      Job Family Group:

      Customer Service

      ------------------------------------------------------

      Job Family:

      Institutional Customer Service

      ------------------------------------------------------

      Time Type:

      Full time

      ------------------------------------------------------

      Most Relevant Skills

      Please see the requirements listed above.

      ------------------------------------------------------

      Other Relevant Skills

      For complementary skills, please see above and/or contact the recruiter.

      ------------------------------------------------------

      Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

      If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

      View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

      Apply (opens in new window)
      Save