at Citi
Bulge Bracket Investment BanksPosted 11 days ago
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**Customer Service Analyst** Handle high-profile client portfolios, ensuring timely resolution of queries. Develop client relationships through regular interactions, and inform clients about issues and updates. Advocate process improvements to enhance client experience. Key skills needed are customer service experience, English proficiency, relevant business/financial experience, strong organizational skills, and analytical thinking. Requires mid-level, customer service-focused role. Offers competitive salary, defined contribution pension, private medical care, life insurance, parental leave, sport card benefits, and more. Applicants must be fluent in English, spoken and written.
- Compensation
- PLN 65,250 – PLN 103,150 PLN
- City
- Olsztyn
- Country
- Poland
Currency: PLN
Full Job Description
Customer Service Analyst
Job Req Id:
26981676
Location(s):
Olsztyn, Warmia-Masuria, Poland
Job Type:
Hybrid
Posted:
.. 11, 2026
Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Responsibilities:
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally
Develop and maintain client portfolio through regular calls and face to face interaction
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Provide coaching, support to team
Requirements:
Customer service experience
English (fluent in writing and speaking)
Relevant experience (business/financial environment) preferred
Organizational skills to prioritize multiple tasks
Investigative and analytical skills
We offer:
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:
Employer paid Defined Contribution Pension Plan contribution of 6% of employees pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Companys Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering
Cafeteria/ flex benefit a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees
Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract:
https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
65 250,00 z - 103 150,00 z------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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