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Job Overview

Citi COO organization is tightly integrated with Citis businesses.  COO plays a central role in driving value for the firm and its clients.

The mission of the COO NFR team is to support the identification, assessment, and management/mitigation of risks across COO related to franchise, reputational, and client risks.  Within COO NFR team, the COO ERM Risk ID Team is responsible for establishing structured and repeatable practices and procedures, global risk reporting and risk governance across all businesses and key risk and control areas within COO that enable compliance with the Citi Enterprise Risk Management Framework and related policies and standards.

Job Description:

This position will report to the COO RMP Risk Identification (Risk ID) Lead and will help enhance the risk identification and quality assurance processes for RMP, working closely with global and regional teams to ensure effective implementation.  Responsibilities include identifying non-compliance to second line requirements, data quality issues, and risk trends.

The position requires a solid conceptual / practical grounding in Operational, Strategic, Reputational and Compliance risk stripes. 

Key Responsibilities

• Develop and maintain strong working relationships with COO Control Leads as well as with the Second Line of Defense
• Enable the COO RMP risk identification activities by assisting the Risk ID Lead in engaging with the COO functions to gain comfort about the value and effectiveness of a robust risk identification model in sustaining and enhancing the COO RMP process
• Support the development and maintenance of the risk identification process including quality measures / metrics
• Review and evaluate how quality measures are used to drive continuous improvement
• Perform reviews of COO RMP data to determine compliance to the ORM policies and standards
• Support the design and facilitate the implementation of appropriate scorecards and dashboards to provide a health status to COO senior management
• Analyze operational data to identify trends, issues, and opportunities for improvement
• Track corrective actions and validate that the related changes are embedded and sustained
• Perform recurring COO RMP procedures and controls
• Update assurance and risk oversight processes on a continuing basis to ensure sustainable delivery of the process
• Identify data validation and process control weaknesses and work with the COO RMP Risk ID Lead to engage technology to find solutions
• Escalate appropriately and timely any concerns that could put timeliness/completeness of deliverables at risk to the COO RMP Risk ID Lead

Qualifications:

• 6 to 8 years broad experience in operational risk or related fields
• Understanding of and, preferably, direct experience with technologies applicable to the financial industry
• Working knowledge of primary risks factors faced by modern financial institutions (operational disruptions, fraud, security threats, regulatory environment changes, resource availability, etc.)
• Excellent writing and technical writing skills
• A strong business understanding of COO is a plus
• General understanding of relevant banking regulations and supervisory expectations for large complex financial institutions
• Demonstrated ability to think analytically and creatively problem solve
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues / requests
• Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
• Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that: drives value, enables the build of better product and services and balances risks and returns / growth
• Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
• Continuously seek out opportunities to improve processes; learn from mistakes
• Seek out diverse perspectives and skill sets recognizing that the power of Citi is the sum of its parts
• Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge
• Be comfortable communicating reality both positive and negative - honestly, openly, and directly
• Work across teams and boundaries, regardless of titles and roles, to deliver the full value of Citi to clients
• Previous supervisory / management experience Is a plus
• Strong follow-up and organizational skills
• Detail and results oriented

Education:

A Bachelors / undergraduate university degree or equivalent relevant business experience preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assessment, Business Acumen, Constructive Debate, Controls Lifecycle, Governance, Issue Management, Process Design, Risk Management Lifecycle, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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