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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Responsibilities:

• Conduct documentation review according to guidelines
• Focus on timely and accurate delivery of the account opening function
• Perform day to day management of the account opening processing, ensuring requirements are clearly defined to support all scenarios of account opening requirements, to include delivery of very high quality service to customers and internal partners
• Ensure consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
• Establish and maintain close working relationship with teams to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
• Embark on continuous on the job training for end to end process knowledge
• Maintain a strong culture of risk and controls in the team through various processes
  and check points
• Act as SME to senior stakeholders and /or other team members

Requirements:

• 2-5 years of experience in documentation review, account maintenance and related cash products preferred
• Demonstrate high level of diligence, motivation and organizational skills
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment, strong attention to detail, and willingness to go extra mile
• Proficient in handling urgent and escalation cases and manage client and internal team expectations
• Proficient knowledge of English (written and spoken)

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Primary Location Full Time Salary Range:

120 200,00 z - 190 000,00 z

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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