Apply (opens in new window)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi is looking for a Client Management Group Manager to lead a high-performing team of client specialists and senior managers, driving operational strategy and client outcomes across a complex, multi-layered function. In this senior leadership role, you will hold full accountability for a broad portfolio of client management operations shaping policy, managing resources, and partnering with senior directors to deliver results with firm-wide impact. This is an opportunity to take ownership of a critical function at one of the world's leading global banks and make a measurable difference across both client relationships and operational performance.

Responsibilities

• Lead and manage a large team of Client Specialists, Managers, and Senior Managers, setting clear performance expectations and delivering regular evaluations, compensation recommendations, and personnel decisions.
• Partner with senior directors to shape and execute strategic plans across the client management function, translating business priorities into clear operational direction.
• Take full accountability for end-to-end area outcomes, including budget management, resource planning, policy formulation, and delivery performance.
• Build and maintain senior-level relationships within client organizations, serving as a trusted escalation point for complex issues requiring senior judgment.
• Identify and resolve high-impact, variable issues by applying deep functional knowledge and drawing on a wide range of internal and external information sources.
• Define and uphold operational standards across the team, ensuring all procedures are consistently followed and continuously improved.
• Assess risk in business decisions with rigorous attention to regulatory compliance, ethical conduct, and the protection of client and firm interests, escalating control issues with transparency.

Required Qualifications & Skills

• 10 or more years of relevant experience in financial markets, with a demonstrated ability to operate at a senior leadership level within complex organizational environments.
• Proven ability to lead large, multi-layered operations teams of 40 or more people including senior manager layers while maintaining high performance and clear accountability across the function.
• Experience designing and delivering operational strategies and driving significant organizational change within a fast-paced, large-scale global financial firm.
• Demonstrated success building and leading high-performing teams across a regional footprint, consistently delivering exceptional results through people development and effective team structures.
• Solid background managing operational budgets, monitoring financial metrics, and aligning resource allocation to business priorities.
• Advanced advisory and influencing skills, with the ability to build trust with clients and senior leaders, evaluate complex needs, and develop tailored solutions.
• Exceptional capability to navigate complex organizational structures, build consensus across functions, and influence senior stakeholders to drive outcomes.
• Full professional fluency in English, both written and spoken, with excellent communication and organizational skills and the ability to perform under pressure and to competing deadlines.

Beneficial Skills & Qualifications

• A Master's degree in a relevant field is preferred, complementing the required bachelor's or university degree.
• Experience operating as a trusted escalation point for both internal business leaders and external clients across complex, cross-functional scenarios.
• Analytical and problem-solving capability in situations requiring independent judgment, interpretive thinking, and a high level of personal integrity.

What We Offer

At Citi, senior leaders are given the platform, resources, and global reach to make a genuine impact. Joining us means taking ownership of a function that matters with the support, flexibility, and long-term value you need to thrive professionally and personally.

• A hybrid working model offering 3 days in the office and 2 days working remotely, giving you the flexibility to balance focused collaboration with independent working.
• Direct exposure to senior stakeholders and strategic decision-making at a leading global financial institution.
• Ownership of a significant client management portfolio and a large, multi-layered team with the autonomy to shape how it operates and performs.
• Access to Citi's global network, enabling you to build connections and develop professionally across one of the world's most recognized financial organizations.
• A performance-driven environment that recognizes leadership, rewards results, and supports long-term career advancement at a senior level.
• Comprehensive wellbeing, financial wellbeing, and family support benefits, alongside localized offerings designed to support you at every stage of your career.

SVP

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Institutional Client Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

Client Consulting, Client Reporting, Client Work.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi( opens in new window).

View Citis EEO Policy Statement( opens in new window) and the Know Your Rights( opens in new window) poster.

Apply (opens in new window)