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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Cash and Trade Processing Analyst 2 is an intermediate level role responsible for ensuring client inquiries are handled as per the agreed standards and transactions are processed accurately, on time in coordination with the Transaction Services team. The overall objective is to research, conduct analyses, and resolve issues.

Responsibilities:
Create customized transaction services reports based on data analysis
Monitor and research errors to ensure adherence to audit and control policies
. Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis
Anticipate and respond to requests for transaction deliverables from internal and external clients and vendors
Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade operations team interacts with others business unites in accomplishing objectives
Assist with providing informal guidance or on-the-job-training to new team members as required
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
2-4 years of experience in Customer Service, preferably in Trade
Effective verbal and written skills (required cantonese language to support HK Client)
Effective communication and analytical skills
Effective relationship management skills
Expert level proficiency in Windows, MS Project, and MS Office Suite

Education:
Bachelors/University degree or equivalent experience, preferably a recognized tertiary qualification in Banking, Business, Finance, Economics, Accounting or Management

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

A recognized tertiary qualification in Banking, Business, Finance, Economics, Accounting or Management.
About 2-4 year experience in Customer Service, preferably in Trade.
Exposure to Client interaction and should have a flair for customer service intelligence.
Good communication and interpersonal skill. Consistently demonstrates clear and concise written and verbal communication skills.
Excellent communication skills in English and Cantonese (Read, Write & Speak) is mandatory and proficiency in Mandarin language will be an added advantage.
Knowledge of guidelines governing Letters of Credit & other Trade products.
Excellent problem solving & analytical skills.
Proficient in Microsoft Office Applications.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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