By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Services Europe Business Execution Manager is responsible for supporting the delivery of Services strategic objectives, deliverables & governance commitments. This role focuses on strategic execution, business management activities, financial performance oversight, data analytics/performance management & legal vehicle governance. The role is an individual contributor role reporting to the Services Europe Business Execution Head.

What youll do

Strategy

• Work across cluster & Global teams to define strategic priorities. Support or lead governance forums/programs to execute strategic priorities. Track performance against strategic priorities. 

• Strategic execution: Directly lead or support strategic Services programs.

Client & Growth

• Work across Sales & Product teams to define & track client growth plans.

• Produce client performance metrics, win-loss analysis, client experience themes & pricing models to maximise client profitability.

• Produce sales & coverage productivity metrics. Lead sales productivity reviews to ensure disciplined pipeline management.

• Support production of client facing materials & content in preparation for client reviews.    

Performance Management & Business Administration

• Coordinate business management reviews. Produce high quality presentations & supporting materials for senior business reviews. 

• Leverage global data sources & AI tools to produce coherent management insights/intelligence to inform Services strategy, planning & decision making.

• Utilise internal & external benchmarking data to assess competitive performance/wallet share & articulate specific, actionable opportunities & threats.

• Produce accurate, timely reporting to track performance against strategic priorities & defined scorecard metrics.

• Continuous review, analysis & publication of performance against targets/KPIs. Identify risks/opportunities & associated action plans.

Communication & Engagement

• Build & maintain collateral & powerful visuals that tell the Services Europe story & offer meaningful insights to internal & external parties.

• Publish regular updates to Europe employees and partners.

• Support targeted employee engagement & VOE initiatives such as town halls, round-tables & ongoing communications in partnership with Marketing & ESPA.

Financial Performance  

• Work with Finance, Product & Sales teams to build & track Services Europe financial plans. 

• Analyse & assess financial performance metrics. Identify & articulate positive & negative financial drivers. Work directly with applicable functions & partners to define and mitigate any financial performance risks.

• Provide analytical & business management support to identify expense optimisation & productivity opportunities. Lead execution of associated deliverables & productivity programs.

• Lead the investment planning process for Services Europe. Work across front and back-office teams to define, prioritise & quantify investment priorities for the cluster. Track progress too plan.

• Manage headcount, expense approval and other BAU administration processes.

Governance & Controls

• Ensure Services Europe actively engages in & fully conforms with applicable business & legal vehicle governance requirements & obligations. Ensure timely & accurate execution of Services related deliverables.

• Work in close partnership with the Controls, Product & Operations teams to support or lead the timely fulfilment of regulatory deliverables, CAPs & product approvals relating to Services.

• Support execution of ad hoc controls & regulatory deliverables.

• Oversight of third-party analytics functions & continuity of business processes.

• Represent Services Europe at senior governance forums.

What well need from you

• Experience working in a Business Management capacity.

• PowerPoint & visual content production background.

• Analytical/data expertise. Expertise with Excel.

• Knowledge of & practical experience of deploying AI tools.

• Financial background desirable will have preferably spent time in a finance function.

• Experience working in a controlled & regulated function. Can demonstrate an understanding & appreciation of strong risk mitigation & controls.

• Track record of high quality execution against challenging deadlines.

• Clear written/verbal communication & attention to detail.

• Experience dealing with & supporting senior stakeholders.

• Ability to work under pressure, adaptability & a very strong team ethic.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:  

• Employer paid Defined Contribution Pension Plan contribution of 6% of employees pensionable earnings (PPE Program) 

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates 

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates  

• Employee Assistance Program financed by Employer  

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)  

• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates  

• Additional benefits from Companys Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. 

• Additional day off for volunteering 

• Cafeteria/ flex benefit a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. 

• Opportunity to receive an annual discretionary incentive award 

• Special offers and discounts for employees