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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and project objectives through research activities and provide guidance to new or lower level analysts
• Analyze business client needs, document requirements and new technology, and derive test cases
• Define and analyze enhancements and assist in redesigning business processes and process automation
• Prepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and IT
• Identify risk and consider business implications of the application of technology to the current business environment
• Test systems to ensure projects meet requirements and identify system problems to develop solutions based on analyses
• Resolve problems by translating business requirements into technical solutions and identifying and selecting solutions through the application of acquired technical experience and precedent
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Knowledge of applicable business systems and industry standards
• Proven analytical, data analysis, organization and presentation skills
• Demonstrated ability to manage a diverse project portfolio
• Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives

Education:

• Bachelor's degree/University degree or equivalent experience

Experiencia general

• 3 a 6 aos de experiencia en tecnologa bancaria o financiera.
• 2 a 4 aos participando en proyectos de desarrollo o mantenimiento de aplicaciones.
• Experiencia actuando como Business Analyst, Systems Analyst, Functional Analyst o lder tcnico de iniciativas pequeas o medianas.
• Experiencia trabajando con equipos multidisciplinarios (negocio, operaciones, riesgo, cumplimiento y desarrollo).

Experiencia en tarjetas

• Conocimiento del ciclo de vida de una tarjeta de crdito y dbito.
• Experiencia en al menos uno de los siguientes procesos:
  • Emisin de tarjetas.
  • Activacin.
  • Autorizaciones.
  • Procesamiento de transacciones.
  • Lmites de crdito.
  • Bloqueos y desbloqueos.
  • Contracargos (chargebacks).
  • Fraude.
  • Recompensas y programas de lealtad.
  • Estados de cuenta.
  • Pagos y liquidacin.
• Comprensin de la interaccin con procesadores de tarjetas y redes como Visa o Mastercard.
• Conocimiento bsico de regulacin bancaria aplicable a productos de tarjetas.

Habilidades de negocio

• Levantamiento y gestin de requerimientos
• Entrevistas con usuarios de negocio.
• Documentacin funcional.
• Elaboracin de historias de usuario.
• Definicin de criterios de aceptacin.
• Anlisis de impacto.
• Priorizacin de requerimientos.

Conocimiento de procesos

• Modelado de procesos (BPMN deseable).
• Identificacin de oportunidades de mejora.
• Mapeo de procesos end-to-end.
• Gestin de incidencias y problemas.

Relacin con stakeholders

• Comunicacin efectiva con reas de:
  • Negocio.
  • Operaciones.
  • Riesgo.
  • Compliance.
  • Auditora.
  • Tecnologa.
• Capacidad para traducir necesidades de negocio a requerimientos tcnicos.

Habilidades tcnicas

• Comprensin de arquitecturas empresariales.
• Integraciones mediante APIs REST.
• Microservicios.
• Conceptos de arquitectura orientada a servicios.
• Integraciones batch y en lnea.
• Capacidad para:
  • Consultar informacin.
  • Analizar datos.
  • Investigar incidentes.
  • Realizar validaciones funcionales.

Sistemas y plataformas

• Mainframe.
• Middleware bancario.
• Plataformas de procesamiento de tarjetas.

No necesariamente debe desarrollar activamente, pero s entender el funcionamiento tcnico y apoyar la toma de decisiones.

Pruebas y calidad

• Definicin de casos de prueba.
• Pruebas funcionales.
• UAT (User Acceptance Testing).
• Validacin de implementaciones.
• Anlisis de defectos.

Habilidades de gestin

• Liderazgo tcnico
• Revisar propuestas tcnicas.
• Validar anlisis de impacto.
• Coordinar desarrolladores y testers.
• Dar seguimiento a entregables.
• Gestionar dependencias entre equipos.
• Escalar riesgos al gerente oportunamente.

Gestin de incidentes

• Liderar anlisis de causa raz.
• Coordinar atencin de incidentes productivos.
• Participar en planes de remediacin.

Conocimiento de metodologas

• Agile
• Scrum.
• Kanban.
• Gestin de backlog.
• Refinamiento de historias.
• Planeacin de sprints.

Gestin de proyectos

• Seguimiento de fechas y compromisos.
• Gestin de riesgos.
• Gestin de dependencias.

Habilidades blandas

• Comunicacin ejecutiva y tcnica.
• Pensamiento analtico.
• Resolucin de problemas.
• Capacidad de negociacin.
• Organizacin.
• Orientacin al cliente.
• Sentido de urgencia.
• Trabajo en equipo.
• Deseables:
  • Capacidad de influencia sin autoridad formal.
  • Presentacin de soluciones ante gerencia.
  • Manejo de conflictos.
  • Facilitacin de reuniones.

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

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