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Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
• Ensure successful completion of data loads and batch processing
• Participate in testing activities, including the creation and execution of basic test scripts
• Execute project plan task
• Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
• Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a Technology Infrastructure role
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

RESPONSABILIDADES

• Participacin en sesiones de planeacin con tecnologa y negocio, para proyectos que se generan en ambientes de desarrollo.
• Deber de revisar y aprobar todas las implementaciones de cualquier cambio requeridas en las plataformas unisys y tandem del ambiente de pruebas.
• Responsable de proveer efectivamente la utilizacin de recursos de las plataformas unisys y tandem de los ambientes de prueba.
• Ha de asegurar que toda la operacin este en complience y los SLAS (niveles de servicio) que se manejan en el rea.
• Ha de asegurar que todos los controles apropiados estn desarrollados e implementados en los ambientes de UAT.
• Trabajar en conjunto con las reas de soporte tcnico en todo lo relacionado con las configuraciones de los ambientes.
• Trabajar en conjunto con las reas de Ambientes de Ingeniera en todo lo relacionado con los proyectos.
• Elaboracin de mtricas Internas para mejorar  la atencin y procesos del rea de UAT .

TECHNICAL SKILLS

• Supervisar plataformas (Unisys, Tandem en los ambientes UAT) (testing)
• Coordinar requerimientos a travs de tickets de las reas de ingeniera y desarrollo.
• Supervisar da con da de la operacin, tanto lnea como batch que se opera en estos equipos de la plataforma de pruebas.
• Ingles bsico-Intermedio
• Liderazgo de equipos (Management)

SOFT SKILLS

• Comunicacin
• Manejo de conflictos
• Alta motivacin con sus colaboradores
• Fuerte trabajo de tica
• Habilidad para interpretar y aplicar polticas, estndares y procedimientos del rea.

REQUISITOS

• Conocimientos en operacin y tecnologa enfocados al rea de testing.
• Experiencia 0 a 2 aos en reas de unisys y tandem si es posible.
• Experiencia con la herramienta de Service Now
• Experiencia en ambientes de pruebas.
• Conocimiento bsico en finanzas.
• Experiencia en liderazgo de equipos (1 3 aos)
• Disponibilidad de horario: Tres turnos Maana/tarde/noche - Descansos viernes y sbado/ sbado y domingo / Domingo y Lunes dependiendo del scheduler que se necesite.
• Licenciatura / Ingeniera finalizada o experiencia equivalente.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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