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Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El puesto vacante es responsable de la ejecucin de los procesos operativos y contables que sean realizados de forma oportuna y exacta de acuerdo con las solicitudes recibidas por parte de los Agentes y las Gerencias.
Llevar acabo los servicios que forman parte los convenios de servicio con las Gerencias de Producto conforme a los tiempos y calidad comprometidos en ellos
Bachillerato (Preferentemente)
Resolucin de problemas
Trabajo en equipo
Responsabilidad
Manejo de estrs
Experiencia preferentemente en procesos bancarios

Conocimiento medio en excel y Access
Experiencia preferentemente en procesos bancarios
Analisis de informacin

• Experiencia requerida

Escolaridad: Preparatoria o similares

Experiencia comprobable de 2 aos o ms en procesos contables

Contar con al menos 2 aos de experiencia en procesos bancarios

• Conocimientos 

Conocimientos de nivel intermedio en Excel y Access para anlisis y gestin de datos

Se prefiere experiencia en operaciones y procesos bancarios

Capacidad de anlisis de informacin

• Objetivo del puesto

El puesto es responsable de ejecutar los procesos operativos y contables de manera oportuna y precisa, garantizando el cumplimiento de las solicitudes recibidas por parte de los Agentes y las Gerencias.

• Objetivo del rea

Realizar las operaciones derivadas de los servicios establecidos en los convenios con las Gerencias de Producto, garantizando el cumplimiento de los niveles de servicio, tiempos de respuesta y estndares de calidad comprometidos.

• Funciones principales del Puesto

Transformar datos e informacin en conocimientos tiles que contribuyan a la operacin diaria, asegurando el cumplimiento de las reglas, polticas e instrucciones de trabajo establecidas

• Habilidades tcnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo
• Habilidades para transmitir conocimientos
• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organizacin.
• Excelentes habilidades de comunicacin oral y escrita para la creacin y presentacin de documentos de trabajo y entregables.
• Atencin de problemas de manera inmediata (sentido de urgencia)
• Capacidad de anlisis
• Trabajo bajo presin
• Orientacin a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

Avenida Revolucin 1267 piso 7, Col. Los Alpes, Delegacin lvaro Obregn, CDMX

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de 9:00 am a 6:00 pm con 1 horas de comida.

Descanso Sbados y Domingos

NIVEL CO4

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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