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Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
• Interpret data and results based on the analysis of information and application of professional judgement
• Apply project management to assist operational projects as assigned
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
• Resolve varied and complex issues using professional judgment, discretion, and business expertise
• Provide informal guidance and training to new and lower level team members, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• High level knowledge of related to industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63,

Education:

• Bachelors degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

ESPECIFICACIONES DEL ROL Coordinador Nacional de Operacin Hipotecaria

Responsable de coordinar la operacin hipotecaria a nivel nacional, asegurando el seguimiento de indicadores, niveles de servicio y objetivos del negocio. Identifica oportunidades de mejora, resuelve problemticas operativas mediante anlisis de causa raz y lidera la implementacin de soluciones que optimicen procesos, reduzcan tiempos de atencin e incrementen la eficiencia operativa.

Acta como enlace estratgico entre las Divisiones y las reas centrales, brindando atencin y seguimiento a casos crticos, eliminando bloqueos operativos y gestionando escalaciones para lograr una pronta resolucin. A partir de los casos y tendencias identificadas, impulsa acuerdos con las reas responsables para implementar mejoras sostenibles que prevengan recurrencias y fortalezcan la experiencia de clientes y reas comerciales.

Asimismo, desarrolla KPI's, tableros de control e informacin ejecutiva que facilitan la toma de decisiones de Directores, Subdirectores y lderes de negocio.

Se requiere una persona con pensamiento analtico, visin estratgica, capacidad de influencia, orientacin a resultados y un fuerte sentido de urgencia, capaz de coordinar iniciativas transversales, generar consensos entre diversas reas y asegurar la ejecucin de mejoras de impacto en la operacin hipotecaria.

Competencias Clave:

• Pensamiento analtico y estratgico.
• Resolucin de problemas complejos.
• Habilidad para gestionar escalaciones y seguimiento de casos crticos.
• Anlisis y gestin de datos.
• Comunicacin ejecutiva.
• Orientacin a resultados.
• Planeacin y organizacin.
• Liderazgo transversal.
• Mejora continua.
• Sentido de urgencia y compromiso

Experiencia Deseable:

• +4 aos de experiencia en Operacin Hipotecaria, Administracin de Procesos, Control de Gestin o reas afines dentro del sector financiero.
• Experiencia brindando atencin y soporte a Divisiones, Regiones o reas comerciales, gestionando casos crticos, escalaciones y seguimiento hasta su resolucin.
• Experiencia en el diseo, seguimiento y anlisis de KPI's, mtricas operativas y dashboards ejecutivos.
• Experiencia elaborando y presentando anlisis, resultados y propuestas de mejora a niveles directivos.
• Participacin en proyectos de mejora continua, eficiencia operativa, reduccin de tiempos de respuesta y optimizacin de procesos.
• Experiencia coordinando iniciativas y proyectos multidisciplinarios con reas comerciales, operativas, tecnolgicas y de soporte.
• Experiencia en anlisis de informacin, identificacin de tendencias, deteccin de riesgos y generacin de recomendaciones para la toma de decisiones.
• Manejo avanzado de Excel y PowerPoint; deseable Power BI o herramientas de visualizacin de datos.
• Experiencia en anlisis de causa raz e implementacin de acciones correctivas para la solucin de problemticas operativas.
• Experiencia colaborando e influyendo con lderes de negocio, Directores y Subdirectores para impulsar iniciativas estratgicas y asegurar el cumplimiento de objetivos operativos.
• Experiencia identificando problemticas recurrentes y liderando iniciativas de mejora desde la deteccin de la oportunidad hasta la implementacin y seguimiento de la solucin.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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