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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

We are looking for a Digital Learning Experience & Operations Specialist to join our team. This strategic role is designed for a professional who will manage, optimize and scale our digital learning ecosystem while driving operational excellence on a global scale.

This position bridges technical platform management with learning strategy, requiring an organized, innovative, and results oriented professional.

Responsibilities:

• LMS Operations & Management: Lead the administration, maintenance, and day to day operations of our e learning platforms.
• Learning Experience Design (LXD): Shape and align cohesive learning journeys that support business performance and continuous professional development.
• Internal Stakeholder management: Act as the primary point of contact for internal clients, providing high quality advisory and support for the department training requests.
• Global collaboration: Partner and sync with global stakeholders across global teams to align learning initiatives.
• Content Curation & Structure: Conceptualize and structure modern training (advanced multimedia development skills are not required, but a strong grasp of instructional methodology is essential).
• Training facilitation: Deliver foundational and core training sessions, ensuring an engaging and impactful experience for internal audiences. 

Qualifications & Requirements:

• Education: Bachelors degree in Education, Organizational Psychology, Administration or a related field.
• Platform & Tech Experience: Proven track record in E learning platform administration and digital training tools (Workday learning is highly preferred)
• Instructional & learning Skills: Solid foundational knowledge of learning Experience Design, content curation and modern corporate learning tends.
• Bussiness Acumen & Stakeholder relations: Ability to interact with internal clients, understand their operational needs, and translate them into actionable training proposals.
• Language skills: Intermediate English Proficiency (B2 level), Confident professional communication skills to actively participate in global business meetings and collaborate across diverse, multicultural teams.
• Soft Skills: Strong analytical thinking, excellent communication, and a proactive, customer centric approach.
• Industry Experience : Prior experience within the banking or financial sector is highly desirable.

• 0-4 years experience in similar roles operating LMS (experience with Workday Learning would be ideal)
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Results oriented
• Data driven
• Change management
• Collaborative
• Resilient

Education:

• Bachelors/University degree or equivalent experience

Te invitamos a formar parte de la transformacin del aprendizaje en Banamex! Te apasiona la transformacin digital, el aprendizaje y la mejora continua?

En Banamex buscamos un (a) Especialista de Aprendizaje Digital y LMS que se integre al equipo de Learning para apoyar una de las iniciativas ms relevantes de transformacin y evolucin de nuestras plataformas de aprendizaje rumbo a 2027.

Esta posicin participar activamente en la migracin, administracin y optimizacin de herramientas de aprendizaje digital, colaborando con distintos stakeholders para garantizar una experiencia de capacitacin moderna, eficiente y alineada a las necesidades del negocio.

Buscamos una persona analtica, organizada y orientada a resultados, con inters en la gestin de datos, evaluacin de procesos y mejora continua de soluciones de aprendizaje.

Principales responsabilidades

* Apoyar en la administracin y evolucin de plataformas LMS y herramientas de aprendizaje digital.
* Participar en proyectos de transformacin y migracin tecnolgica relacionados con Learning.
* Analizar mtricas, indicadores y datos para generar recomendaciones de mejora.
* Colaborar con diferentes reas del negocio para identificar necesidades de capacitacin.
* Dar seguimiento a iniciativas de aprendizaje y adopcin de plataformas digitales.
* Contribuir a la mejora de la experiencia de aprendizaje de nuestros colaboradores.

Perfil que buscamos

* Licenciatura concluida.
* Experiencia de 2 aos en adelante en Learning, Capacitacin, LMS o reas afines.
* Ingls intermedio.
* Conocimiento en plataformas LMS.
* Conocimiento deseable en Workday Learning.
* Excel intermedio.
* Conocimientos bsicos en herramientas de desarrollo de contenidos de capacitacin.

Competencias

* Pensamiento analtico.
* Comunicacin asertiva.
* Orientacin a datos (Data Driven).
* Gestin de stakeholders.
* Atencin al detalle.
* Proactividad y enfoque a resultados.
* Pasin por el aprendizaje y la transformacin digital.

Ubicacin

Ciudad de Mxico
Esquema hbrido de trabajo

Importante

Al postularte, te recomendamos adjuntar tu CV actualizado para que podamos evaluar tu experiencia de manera ms gil.

Te invitamos a formar parte de la transformacin del aprendizaje en Banamex!

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Engagement

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).

View Citis EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

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