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Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Citi is building the next generation of AI-powered financial products across its global Services business. We are seeking experienced SVP-level AI Product Managers to drive the execution of the AI product agenda within a specific business line Payments, Investor Services, Issuer Services, or Trade.

This role operates at the heart of the business, working at the intersection of commercial product management, client engagement, and AI delivery. You will manage significant components of the Global AI Product roadmap for your business line contributing to strategic direction, prioritising use cases, and driving disciplined execution from concept through to commercialisation. You will be expected to work with significant autonomy while maintaining close alignment with the Director-level AI leadership above you.

What Makes This Role Distinct

This is a delivery-focused, commercially-accountable, client-engaged role. Unlike the Director-level position which is primarily strategy-setting, this role is defined by:

• Hands-on execution ownership you are accountable for delivery plans, milestones, and outcomes, not just strategy
• Direct, day-to-day client engagement you are regularly in the room with enterprise clients validating solutions and co-creating products
• Use case ownership you manage specific AI use cases end-to-end, from business case through to production and commercial launch
• Commercial discipline you apply rigorous ROI-thinking to every investment decision and track actuals against projections
• AI Risk Co-ordination Establish and manage a consolidated AI risk framework for TWCS coordinating across Model Risk Management, Operational Risk, Technology, and the Line of Business to maintain a live, actionable AI risk register.
• AI Testing & Performance Define and own the AI testing strategy across the full model lifecycle setting performance benchmarks, robustness protocols, and continuous improvement feedback loops tailored to trade finance use cases.
• AI Governance & Implementation Design and implement a fit-for-purpose AI Governance framework embedding model lifecycle policies, committee structures, and governance controls into Agile delivery workflows, aligned to Citi enterprise standards and emerging regulatory mandates.
• Explainability & Audit Readiness Embed Explainable AI (XAI) solutions across TWCS AI use cases and ensure all models are perpetually audit-ready maintaining comprehensive model documentation, data lineage artefacts, and regulatory compliance controls.
• Market Intelligence & Programme Management  conduct structured market research to identify AI-driven opportunities translating external signals, client needs, and competitive dynamics into actionable product AI programmes.
• AI Use Case Development Define, structure, and prioritise AI use cases across the product and sub product portfolio ensuring each use case is grounded in client value, commercial viability, technical feasibility, and risk acceptability.
• Post Ops process design and drive how operation process changes after AI is deployed.
• AI Product Ecosystem Build and manage the AI product ecosystem cultivating partnerships with technology providers, internal platforms, and external innovators to create a coherent, interoperable foundation for AI-powered trade finance products

What youll do

AI Product Roadmap & Execution

• Own and drive significant workstreams within the Global AI Product roadmap for your business line translating strategic priorities into detailed delivery plans, managing milestones, and driving cross-functional execution from concept through commercialisation
• Prioritise the AI use case backlog based on ROI, strategic fit, and client demand maintaining a clear, well-groomed product backlog that aligns business objectives with engineering execution
• Balance innovation ambition with business pragmatism and P&L accountability

Client-Facing AI Products

• Identify, scope, and drive the delivery of AI-powered capabilities that create differentiated value for clients such as intelligent payment orchestration, predictive receivables management, anomaly detection, and personalised client insights
• Engage directly and regularly with enterprise clients to validate solutions, gather requirements, manage expectations, and co-create products
• Define clear go-to-market plans for AI products, managing the full lifecycle from initial prototype to commercial launch

Commercial Discipline & Business Case Management

• Develop business cases and ROI analyses for AI initiatives modelling cost and revenue scenarios, tracking actuals against projections, and presenting investment recommendations to senior stakeholders
• Evaluate all AI opportunities through a rigorous commercial lens, ensuring every initiative drives measurable financial outcomes
• Contribute to P&L reporting and commercial performance tracking for your AI product portfolio

Internal AI Adoption

• Drive the structured identification and deployment of AI tools that enhance internal operations and team productivity across your business line
• Champion responsible AI adoption acting as the primary internal advocate for AI literacy and culture change

Responsible AI & Enterprise Controls

• Ensure all AI capabilities are built in line with Citi's enterprise risk standards coordinating model risk governance, data lineage documentation, explainability requirements, and regulatory compliance controls
• Proactively identify and escalate ethical AI considerations to senior stakeholders

Stakeholder Management & Global Delivery

• Cultivate effective working relationships across Sales, Technology, Operations, Finance, Compliance, Risk, and Legal facilitating alignment across competing priorities
• Manage the geographic rollout of AI capabilities across multiple markets, adapting solutions to local regulatory requirements while maintaining global design consistency

• Relevant product management experience, including demonstrated delivery of large-scale, technology-led products
• Proven experience building, launching, or scaling AI/ML-powered products or digital platforms, ideally in financial services or FinTech
• Strong commercial acumen ability to build business cases, contribute to P&L analysis, and drive ROI-driven product investment decisions
• 3+ years of direct or indirect external client-facing experience; comfortable co-creating and validating products with enterprise clients
• Deep understanding of AI concepts, model risk management, responsible AI frameworks, and enterprise governance requirements
• Exceptional stakeholder management skills and ability to influence without authority in a matrixed global organisation
• Background in a relevant financial services domain (Payments, Transaction Banking, Investor Services, or Capital Markets)
• Outstanding verbal and written communication skills across executive, technical, and client audiences

Preferred

• Experience working within or alongside compliance, legal, or risk functions on regulated AI deployments
• Familiarity with Generative AI tools and their practical application to enterprise workflows
• Experience with agile delivery methodologies and cross-functional product team leadership

Success Measures

• Use case delivery velocity number of AI products moved from concept to commercialisation
• Commercial outcomes revenue generated and cost savings achieved through AI initiatives
• Client satisfaction and adoption rates for AI-powered solutions
• Quality and accuracy of business case modelling and ROI tracking
• Strength of internal AI adoption and productivity improvements

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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