at Citi
Bulge Bracket Investment BanksPosted 3 days ago
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** voortm Currency Trading Manager | Client Service ** - Provides full leadership, supervises up to 25 associates, manages performance & productivity via Salesforce. - Coaches team, delivers client experience, fosters positive work culture, ensures accountability and compliance. - Requires 5-8 years of relevant experience, including project management; bachelor's degree; and 10+ years' experience in financial services is preferred. - Fluent in Korean; MS Office proficiency; strong communication, risk management, and leadership skills. - Responsible for client service in global custody's major clients. - Role based in Seoul, offering competitive salary and full-time employment. - Ongoing interviews; rolling base, early selection possible.
- Compensation
- Not specified KRW
- City
- Seoul
- Country
- South Korea
Currency: KRW
Full Job Description
(Client Service Manager)
Job Req Id:
26976892
Location(s):
Seoul, Seoul, South Korea
Job Type:
On-Site/Resident
Posted:
Juli. 03, 2026
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Job Overview
The Client Service Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:
- Directly manages a team of up to 25 associates to achieve individual and team performance goals.
- Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience. Ability to communicate with employees in a positive manner encouraging awareness and performance skills
- Manages various performance and productivity objectives through the use of sales force and various other systems
- Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
- Creates and fosters a trusting and engaging work environment with a focus on employee retention
- Ensures a culture of accountability, integrity and respect
- Participates in various group projects and continuous quality improvement activities
- Participates in recruitment activities as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 5-8 years relevant experience
- Project management experience
Education:
- Bachelors/University degree or equivalent experience
(Client Service Manager)
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Job Family Group:
Commercial and Business Sales------------------------------------------------------
Job Family:
Client Service------------------------------------------------------
Time Type:
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
Korean Language.------------------------------------------------------
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