at Capgemini
ConsultanciesPosted 6 days ago
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The role of **Training Specialist** involves developing and executing training programs to equip agents with necessary skills and knowledge. Key responsibilities include onboarding new agents, creating training materials, evaluating program efficacy, and monitoring customer interactions to ensure quality and compliance. Required skills span instructional design, content creation, and performance coaching. This mid-level role demands proven experience in training and development, preferably within a call center environment.
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Full Job Description
Job Description
Job Description - Grade Specific
The Trainer is tasked with equipping new and existing agents with the knowledge, skills, and competencies required to perform their roles effectively. They are responsible for onboarding new agents, providing ongoing training, and ensuring that all personnel are aligned with the company culture and client processes.
The role involves developing training materials, delivering training sessions, and evaluating the efficacy of training programs.
This role entails thorough monitoring and evaluation of customer interactions to ensure compliance with company standards and procedures, provide actionable feedback, and promote continuous improvement in service delivery.
