at Capgemini
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**Talent Acquisition Service Delivery Manager** Manage end-to-end TA service delivery, ensuring SLAs, KPIs, and quality standards are met. Act as primary escalation point for operational issues and ensure recruitment processes align with operating models. Monitor hiring volumes, pipeline health, and candidate experience metrics. Bring significant TA experience, strong stakeholder management, and analytical skills. Experience with RPO, in-house TA leadership, and team development is essential. Flexible working hours may be required. Join Capgemini, a global technology transformation partner, to deliver tangible business value and drive AI-powered innovation.
- Compensation
- Not specified
- City
- Mumbai
- Country
- India
Currency: Not specified
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
We are seeking for an experienced Talent Acquisition Service Delivery Manager to join our team. The successful candidate will be accountable for the endtoend delivery of TA services across defined geographies or business units.
In this role you will play a key role in:
- Endtoend TA service delivery across assigned scope, ensuring agreed SLAs, KPIs, and quality standards are consistently met.
- Act as the primary escalation point for operational issues, risks, and service disruptions, ensuring timely resolution.
- Ensure recruitment processes are executed consistently and in line with agreed operating models and governance.
- Monitor hiring volumes, pipeline health, timetohire, quality, and candidate experience metrics.
Your Profile
- Significant experience in Talent Acquisition service delivery, RPO, or inhouse TA leadership roles.
- Proven track record of managing TA operations at scale, including SLAbased delivery.
- Strong stakeholder management skills, with experience working with senior leaders.
- Experience leading and developing multidisciplinary recruitment teams.
- Strong analytical skills with the ability to interpret TA metrics and translate insights into actions.
- Experience working in transformation, transition, or change environments is highly desirable.
- Flexible working in night shifts
What you'll love about working here
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
