at Capgemini
ConsultanciesPosted 2 days ago
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**Software Engineer (Retail/QSR POS L3 Support)** Leverage 5+ years in Retail/QSR POS systems, particularly GK POS, for senior production support role. Expertise in POS architecture, integrations, and transaction processes essential. Proven L3 production support background, including incident management and root cause analysis. Strong stakeholder management skills mandatory. Drive operational excellence and coordinate cross-functional teams. Preferred skills span GK POS implementation, omnichannel retail, and monitoring tools like Grafana. Core Java, .Net experience beneficial. Hyderabad-based role offers competitive salary of $[X].
- Compensation
- Not specified UNKNOWN
- City
- Hyderabad
- Country
- India
Currency: UNKNOWN
Full Job Description
Your Role
Experience
- 5+ years of experience in Retail/QSR POS systems and store operations.
- Strong experience with GK POS / GK Retail Store Commerce (highly preferred).
- Proven track record of experience in L3 Production Support
- Experience working in client-facing.
Mandatory Skills
- Strong GK POS technical and functional expertise.
- Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
- Experience in understanding POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
- Strong production support background including:
- Incident Management
- Major Incident Handling
- Root Cause Analysis (RCA)
- Problem Management
- Release and Defect Triage
- Ability to troubleshoot complex production issues through log analysis and system diagnostics.
- Strong stakeholder management and communication skills
Your Profile
Leadership Expectations
- Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives.
- Coordinate with business teams, vendors, architects, and engineering teams.
- Manage escalations and provide executive-level communication during critical incidents.
Preferred Skills
- Experience with GK POS implementation, upgrades, and modernization programs.
- Knowledge of omnichannel retail operations.
- Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc.
- Familiarity with Agile delivery methodologies and functional architecture.
Good to Have
- ServiceNow, Jira, and Confluence experience.
- Core Java, .Net
Ideal Candidate Profile
A strong GK POS L3/L4 production support with deep Retail/QSR domain expertise, proven Production Support experience, good understanding of POS integrations and architecture.
Hyderabad, India
For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.
