at Capgemini
ConsultanciesPosted 8 days ago
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**ServiceNow Project Manager** - Lead and deliver ServiceNow projects (ITSM, ITAM, ITOM) ensuring quality, stakeholder satisfaction, and business outcomes - Manage scopes, resources, risks, and stakeholders cross-functionally and globally - Expertise in ServiceNow platform, implementation lifecycle, and Agile/hybrid delivery - Skilled in stakeholder communication, issue resolution, and executive reporting - Proven experience (5-7 years) and Capgemini experience (preferred but not required)
- Compensation
- Not specified
- City
- Sydney
- Country
- Australia
Currency: Not specified
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
Responsibilities:
- Lead the planning, execution, and delivery of ServiceNow projects across ITSM, ITAM, and ITOM
- Manage scope, schedule, budget, risks, and dependencies across multiple workstreams
- Engage with stakeholders to define requirements, priorities, and success criteria
- Coordinate cross-functional teams (onshore/offshore) including developers, architects, and SMEs
- Ensure adherence to governance frameworks, best practices, and quality standards
- Drive issue resolution, escalation management, and decision-making
- Provide regular status reporting and executive updates
Your Profile
Required Skills & Experience:
- Proven experience delivering ServiceNow projects across ITSM, ITAM, and ITOM
- Strong understanding of ServiceNow platform capabilities and implementation lifecycle
- Excellent stakeholder management and communication skills
- Experience managing Agile and/or hybrid delivery models
- Ability to balance technical delivery with business outcomes
What youll love about working here
- You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
- We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
- At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
- We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate.
Apply today!
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
