at Capgemini
ConsultanciesPosted 7 days ago
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**Service Delivery Analyst (Travel Domain)** Experienced Service Delivery Analyst needed for the travel sector. manage complex tasks, support multiple GDSs, Point of Sale tools, and online booking tools. Key responsibilities include consulting cross-functional teams, case management, and technical escalation. Requires a minimum of 6 years in business travel, proficient in supporting reservation systems, and expert in the travel or airline industry. Collaborative problem-solver preferred.
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Full Job Description
Your Role
This role is a liaison between internal teams and is responsible for addressing online reservation fulfilment questions, problem-solving, and delivering results across multiple complex tasks.
- At least 6+ years of experience in the business travel industry (equivalent experience preferred)
- Technically proficient in supporting multiple GDSs, Point of Sale tools, and other applications
- Knowledgeable about Online booking tools.
- Highly experienced in Travel and/or Airline industry
Your Profile
- Support teams
- Consult with cross-functional teams.
- Support Client Management.
- Collaborate with Product Teams
- Case Management.
- Technical Escalation.
- Problem-Solving Approach.
What you''ll love about working here :
• Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
